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OpManager »OpManager MSP Edition - Upgrade Pack 6002 Released
Is OpsManager MSP integrated with ServiceDesk, not to where I can jump to it but ServiceDesk is MultiCustomer aware. Not just one company, with many departments?
Is OpsManager MSP integrated with ServiceDesk, not to where I can jump to it but ServiceDesk is MultiCustomer aware. Not just one company, with many departments?
I Absolut Agree, I was looking for a SD Multicustomer version but It seems that will be not possible. A few days ago a received a mail from adventnet regarding OPs MGR with ticketing systems, but I don�t see this feature. And Integration between a multicustoimer app and singlecustomer app..mmm I doubt about it.
We are a company that provide service to many external customers, and we have evaluated many HelpDesk software and SD was the best BUT still doesn�t fit because does not support multiple customers
and OP MGr is great too, but have not a ticketing systems and so on.......I really expect for a new version that can fit this expectations that i think is common to many service providers around the globe.!!!!Good luck
Folks,
It is done. The new MSP edition coming out next month will feature integrated ticketing module. This is how it works:
- When you add a customer in OpManager, automatically an Account is created in the ticketing module.
- Whenever a "5 poll missed" alarm is generated in OpManager, a ticket is automatically created in the ticketing module. (configurable)
- All other features that you see in SD w.r.t tickets would be available here (maximum)
If you want a beta for testing, please email devanand at adventnet dot com
Regards
Dev
It is done. The new MSP edition coming out next month will feature integrated ticketing module. This is how it works:
- When you add a customer in OpManager, automatically an Account is created in the ticketing module.
- Whenever a "5 poll missed" alarm is generated in OpManager, a ticket is automatically created in the ticketing module. (configurable)
- All other features that you see in SD w.r.t tickets would be available here (maximum)
If you want a beta for testing, please email devanand at adventnet dot com
Regards
Dev
What other improvements can we expect in the new release!?
I haven't seen an update yet. Any news on when an update will be released and what will be fixed/added in the upcoming update?
Sorry Gaiz, it got delayed. The new release should be coming anytime next week. Are you looking for anything specific in this release?
Following are the top additions in 6003:
- Integrated ticketing
- Integrated patch management
- Integrated vulnerability scanner
- Integrated inventory module
All the above are available as ADD-ONs, you can buy selected items and they are controlled through license. If you want Ticketing and not the security features you can turn them off through license.
Other Fixes and Features:
- Executive muti-series customer reports available in this service pack.
- Google Map API 2.0 supported. You can now type in an address directly for the probe location.
- HP UX support added.
- Option to add files to a device is now available.
- Device type association in bulk using quick configuration wizard, is now available.
- Rebranding issues fixed.
- Interface not getting added when a device is deleted and re-added, is fixed
Will update the webpages soon. That will give more details.
Regards
Dev
Following are the top additions in 6003:
- Integrated ticketing
- Integrated patch management
- Integrated vulnerability scanner
- Integrated inventory module
All the above are available as ADD-ONs, you can buy selected items and they are controlled through license. If you want Ticketing and not the security features you can turn them off through license.
Other Fixes and Features:
- Executive muti-series customer reports available in this service pack.
- Google Map API 2.0 supported. You can now type in an address directly for the probe location.
- HP UX support added.
- Option to add files to a device is now available.
- Device type association in bulk using quick configuration wizard, is now available.
- Rebranding issues fixed.
- Interface not getting added when a device is deleted and re-added, is fixed
Will update the webpages soon. That will give more details.
Regards
Dev
Our biggest issues are the following:
- In the Quick Config. Wizard you can only add one Eventlog Rule at a time.
There's no way to add Resource Monitors to object using the Central Site. We are currently implementing OpManager MSP to 40 of our customers and adding resource monitors using the central site would save us very much time.
We can not set the SNMP Community strings centrally using the Quick Config. Wiz.
Hi Gaiz,
I accept your statement, certainly this will reduce lot of time taken during the configuration. we will try to add these feature you have requested for one after the another soon. As the release 6003, is commerically launched today. We will consider new feature deployment soon.
We have taken your request for feature analysis. It is too early for me to commit a time frame for the next release as well as when this feature will be included. But I can assure you that we will consider you request for development based on priority.
Regards,
Kalvin
OpManager Support Team
I accept your statement, certainly this will reduce lot of time taken during the configuration. we will try to add these feature you have requested for one after the another soon. As the release 6003, is commerically launched today. We will consider new feature deployment soon.
We have taken your request for feature analysis. It is too early for me to commit a time frame for the next release as well as when this feature will be included. But I can assure you that we will consider you request for development based on priority.
Regards,
Kalvin
OpManager Support Team
TCM WEB (Traditional Chinese Medicine)
http://www.tcmweb.org
http://www.tcmweb.org
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