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    lexcidio
     
    1 user finds this useful

    Q1 Quality Release now shown as Q2 on Roadmap!!

    [3 Replies]
    last response by lexcidio at 08:24
    lexcidio
      lexcidio responded at 08:24.
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      andyherb
       
      4 users have this question

      Notification that unassigned ticket has been updated by requester

      [5 Replies]
      last response by andyherb at 07:22
      andyherb
        andyherb responded at 07:22.
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          aptwar
           
          1 user has this question

          Automatic Assignment of Requests

          [6 Replies]
          last response by aptwar at 05:43
          aptwar
            aptwar responded at 05:43.
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            aptwar
             
            1 user likes this idea

            SMS Notifications - Set to use only out of hours and only certain customers or SLA types?

            started by aptwar at 05:26
            No one has responded yet.
               1 user likes this idea 
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              rhelering
               

              How to use SupportCenter with SSL Connection ??

              [8 Replies]
              last response by rhelering at 05:02
              rhelering
                rhelering responded at 05:02.
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                aptwar
                 
                5 users like this idea

                Conversations page - increased info

                [36 Replies]
                last response by aptwar at 04:08
                aptwar
                  aptwar responded at 04:08.
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                    aptwar
                     
                    1 user finds this useful

                    Reports - Scheduled - Arrgh.... + Suggestions!!!!

                    [2 Replies]
                    last response by aptwar at 04:08
                    aptwar
                      aptwar responded at 04:08.
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                      aptwar
                       
                      41 users like this idea

                      Releases/Hotfixes/Roadmap Info/ and Delays

                      [3 Replies]
                      last response by aptwar at 04:07
                      aptwar
                        aptwar responded at 04:07.
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                          aptwar
                           
                          6 users like this idea

                          Warranty display should be based on purchase/contract date and alert if expired

                          [1 Reply]
                          last response by aptwar at 04:06
                          aptwar
                            aptwar responded at 04:06.
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                              aptwar
                               
                              19 users like this idea

                              Emails containing High importance flag should go to high priority automatically

                              [3 Replies]
                              last response by aptwar at 04:06
                              aptwar
                                aptwar responded at 04:06.
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                                  aptwar
                                   
                                  16 users like this idea

                                  Increased info - Conversations page

                                  [2 Replies]
                                  last response by aptwar at 04:03
                                  aptwar
                                    aptwar responded at 04:03.
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                                      aptwar
                                       
                                      19 users like this idea

                                      Assign a secondary engineer/group if you are set to OUT?

                                      [6 Replies]
                                      last response by aptwar at 04:03
                                      aptwar
                                        aptwar responded at 04:03.
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                                          aptwar
                                           
                                          12 users like this idea

                                          Last action needs to be seen on report, even if it's notes

                                          [9 Replies]
                                          last response by aptwar at 04:02
                                          aptwar
                                            aptwar responded at 04:02.
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                                              aptwar
                                               
                                              12 users like this idea

                                              Email Notifications and attachments to requests

                                              [2 Replies]
                                              last response by aptwar at 03:58
                                              aptwar
                                                aptwar responded at 03:58.
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                                                  aptwar
                                                   
                                                  26 users like this idea

                                                  Open / Close in one action if customer on phone and issue resolved

                                                  [2 Replies]
                                                  last response by aptwar at 03:53
                                                  aptwar
                                                    aptwar responded at 03:53.
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                                                      aptwar
                                                       
                                                      6 users like this idea

                                                      Unapproved contacts changed to approved - no notification

                                                      [1 Reply]
                                                      last response by aptwar at 03:52
                                                      aptwar
                                                        aptwar responded at 03:52.
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                                                          aptwar
                                                           
                                                          8 users like this idea

                                                          Split request feature doesnt send Acknowledgement to contact

                                                          [1 Reply]
                                                          last response by aptwar at 03:51
                                                          aptwar
                                                            aptwar responded at 03:51.
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                                                              aptwar
                                                               
                                                              8 users like this idea

                                                              Closing Call - Optional Notes/Dropdown option

                                                              [3 Replies]
                                                              last response by aptwar at 03:51
                                                              aptwar
                                                                aptwar responded at 03:51.
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                                                                  aptwar
                                                                   
                                                                  7 users like this idea

                                                                  Notification of Email Attachment only seen on inital request

                                                                  [1 Reply]
                                                                  last response by aptwar at 03:49
                                                                  aptwar
                                                                    aptwar responded at 03:49.
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                                                                      aptwar
                                                                       
                                                                      3 users report this problem

                                                                      Product warranty expired still no warning!! from Oct 2006!!!

                                                                      [6 Replies]
                                                                      last response by aptwar at 03:48
                                                                      aptwar
                                                                        aptwar responded at 03:48.
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                                                                          aptwar
                                                                           
                                                                          1 user reports this problem

                                                                          AutoClose tick box greyed out in new function in 7511

                                                                          [15 Replies]
                                                                          last response by aptwar at 03:44
                                                                          aptwar
                                                                            aptwar responded at 03:44.
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                                                                              aptwar
                                                                               
                                                                              5 users like this idea

                                                                              SupportCenter Zoho Wiki Page showing features and fixes please! (like ServiceDesk has!) :-)

                                                                              [20 Replies]
                                                                              last response by aptwar at 03:43
                                                                              aptwar
                                                                                aptwar responded at 03:43.
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                                                                                  vinu1
                                                                                   
                                                                                  1 user has this question

                                                                                  SLA Criteria

                                                                                  [4 Replies]
                                                                                  last response by vinu1 on 18-Mar
                                                                                  vinu1
                                                                                    vinu1 responded on 18-Mar.
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                                                                                    artur.zen
                                                                                     
                                                                                    1 user reports this problem

                                                                                    Functionality "E-mail the Support Rep"

                                                                                    started by artur.zen on 18-Mar
                                                                                    No one has responded yet.
                                                                                       1 user reports this problem 
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                                                                                      marcin.lewicki
                                                                                       
                                                                                      2 users report this problem

                                                                                      Custom Query Report

                                                                                      [16 Replies]
                                                                                      last response by marcin.lewicki on 17-Mar
                                                                                      marcin.lewicki
                                                                                        marcin.lewicki responded on 17-Mar.
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                                                                                          {"z1879580":[49000003907481,49000003907471,49000003907445,49000003907443,49000003907441,49000003907439,49000003907437,49000003907431,49000003907429,49000003907427,49000003907423,49000003907419,49000003907417,49000003907415,49000003907413,49000003907409,49000003907407,49000003907405,49000003907403],"z1817713":[49000003908191],"z3298178":[49000003908069],"z3182237":[49000003908214],"z2714093":[49000003907466],"z3292320":[49000003906144],"z336285":[49000003905652]}
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