MFA on Endpoint: Error Code MFA-102
We encountered the following problem: in the login window with MFA we receive the message bellow
Vulnerability Management
Hi, We working with ADSelfservice Plus Our vulnerability Mangenent generate alerts of discoverd vulnerabilities On the server hosted ADselfservice plus is found a uvlnerabilitie indentified as CVE-2022-42889 2 files located in the prograk folder of Manaeengine
"Connection to Server Failed. Error 400 error." when accessing ADSelfService Plus desktop site.
Currently I am experiencing "Connection to Server Failed. Error 400 error." only when I access the desktop site. The mobile site runs normally. The topology is as follows: User -> Reverse Proxy (NGINX) -> ADSelfService Plus Server. I have installed the
iOS push certificate expired?
Hello! Two of our clients have a problem with the MFA-Authorization since a few days. Both are using the app on iOS. On both sites we have build 6119 installed. In the logs I have found the following error: [15:09:09:475]|[02-13-2022]|[ADSLogger]|[INFO]|[105]:
ADSelfservice Plus - GINA installation: The network path was not found.
Hello, We tried to install GINA on the endpoint what is located in a different ip range than ADSelfService Plus server. We allowed port 8888 and 9251 from the endpoint to the server on firewall device. And, GINA installation completed with error "The
ADSelfService Plus Hight available
When trying to configure HA on two application nodes, a problem arises that the master node indicates that the cluster has been created, but there is no display in the slave node. You cannot access a virtual address. The ServerOUT log shows Adding conf
MFA on Endpoint: This page can't be displayed
We encountered the following problem: in the login window we receive the message "Can't reach this page": However, the page opens successfully in Internet Explorer and Google Chrome browsers on problem machine. The problem is observed only in the login
users not enrolled -I would like them to be able to reset the password by forcing enrolment via email first.
Morning i am playing with the trial and planning to buy a license soon. I have this situation: i am migrating a domain from another plattform and set a standard password for all the users (they do not know this password and my plan is them to user Adselfservice
ADSelfservice Plus - MFA issue: This page can't be displayed
Hi All, We got an issue with enabling MFA on endpoints. From our endpoints (OS: Windows server 2016), we access the ADSelfservice server with port 9251 using Internet Explorer successfully. We installed agent on our endpoints, and then MFA screen displayed
Error while enforce machine MFA
Hi, When I want to enforce machine MFA for some servers, I get error. What's requirement to do this job? (port, access domain privilage, protocol, etc) Best regards
Custom SMS send Non-English message text displays incorrectly
I configured the SMS send by 3rd gateway. They told me that the Chinese encoding format used in the request reply process is UTF-8. No matter whether I configure the HTTP request header, Non-English message text displays incorrectly. Messages received on the phone like this。After "test" that is Chinese text
Login Screen Background Image
We have a problem with the Login Screen Background Image, the image does not load and the users portal appears blank. Where is the file of that image hosted?
AD SSP installed - DNS question
Hey all, I installed AD SSP but a little confused about adding the DNS portion. I've add a DNS Zone on my DC, but now I need to add a DNS record there to point to the website, (Adselfservice.mysite.com), correct?
Issue with Account Expiry notification email to manager
Hi ADSSP Team, I have soon-to-expire account notifications configured to notify end users 30, 7 & 1 day before their expiry. ADSSP is also configured to notify to send notification delivery status to the respective managers. The issue with this is that
Not seeing Installed Machines in GINA installed tab
This issue started after upgrade to the latest SP
Receiving windows login prompt when trying to access login screen
I am in the process of setting up ADSelfservice Plus to be available outside our firewall and also enable MFA for Exchange. I have installed a wildcard SSL and everything looks good, except when attempting to access the login page it brings up a windows
The mail server and port details you've entered are not related to SMTP.
Hello, I have submitted a ticket to support. However has anyone received this message when trying to use an internal mail server? The mail server and port details you've entered are not related to SMTP.
PostgreSQL
Hi, As you probably know, PostgreSQL 11 will be deprecated and unsupported in november 2023. Do you plan to make PostgreSQL 14 compatible with ADSSP, or do we need to migrate to MS SQL to be supported ? Regards, Anthony
Anyone using Twilio for SMS message sending?
I'm trying to get the Server Settings 'custom' page to work with Twilio's API to send messages and so far I've not hat much luck, I hope I'm just missing something obvious. Are you actively using Twilio as your service provider and if so what parameters did you have to pass from ME to get it to work? Thank You, John
SSL wildcard cert import/install issue
Hi all, I followed this: https://www.manageengine.com/products/self-service-password/kb/installing-pfx-certificates-for-ssl.html and this: https://pitstop.manageengine.com/portal/en/community/topic/imported-wildcard-ssl-certificate-in-adselfservice-http-and-https-ports-unresponsive
Gina installation error
I've been having a problem for a few days with GINA installation. In log file i have this errors: ErrorMessage :: Couldn't turn off echo to hide password chars..Couldn't connect to \\K517\ADMIN$.The network path was not found.... com.adventnet.sym.adsm.common.server.NativeException
High Availability questions
I've got the HA license and am trying to set it up, but the documentation is, in a word, sparse. I created an external database server, migrated my primary to use it, set up another instance of ADSelfService Plus, got it working, and then set up HA. It
No domain could be discovered but domain already exists
Hello, My ADSelfservice Plus configuration was working well for weeks and since yesterday the access to reset password is denied for users. When I'm clicking on domain settings it says "No domain could be discovered. Please add domains manually" and my domain does not appear anymore. When I'm trying to add it manually the answer is that "Domain already exists" What could I do to resolve this ? Thanks in advance
How to dis-enroll disabled user from ADSSP
Hello Team, As per GDPR policies, it is not permissible to delete users from AD upon their exit; they must only be disabled. However, once a user has been disabled from AD, they are not automatically removed from the AD Self-Service portal. Would it be
Azure MFA User Mapping
Hi, in order to use Azure MFA in need to map the users email address as user pattern, this is option is currently not available for the azure ad setup in the username pattern fields Any solution on this? Thanks
ADSelfService agent installation
Hello, I am having a challenge to install ADSelfService msi agent through Group policy, The policy arrives on the computers but fails to install the agent
Problem with Windows MFA in combination with Remote DesktopApp
Good day together Thank you in advance for your support. Initial situation: - We are currently testing the MFA for endpoints for access to a terminal server. - Server 2019 environment (domain controller, terminal server, etc.). Problem: - Application
ADSelf Service Plus HA
Hello, I have configured ADSelfService Plus on two separate servers. Both are 64 bit, 6220 build, and using same MS SQL Database. When I'm trying to configure HA I'm getting error: Settings not saved. High Availability cannot be enabled between two different
Windows 10 Logon Script issue
Good Day, I have an issue with windows 10 and the force enrollment logon script. To get the script to run in windows 10, I changed the following code: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE9;IE8;IE7,Edge"/> to: <head><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE11;IE10;IE9;IE8;IE7,Edge"/> This allows the script to run in Windows 10 but now when the script starts it starts minimized on all Windows OS's. Is their a way to get this script to work as intended.
Email address not displaying what is in Active Directory
Last week, I updated some user's email addresses (myself included) as we are part of a new company. When one of us tries to reset our password and choose the email option, it still has the old company email. Why is it not pulling what is in AD and how
Upgraded to 6125 and now none of my Servers are requiring MFA
Upgraded to 6125 and now none of my Servers are requiring MFA, Ive rebooted the servers, reinstalled the GINA agents, all Windows machines all not working.
ManageEngine ADSelfService Plus is down
Hello, About once a month, the ADSelfService service goes down and not start automatically (SMTP mail): Dear Customer, This email is to inform you that ManageEngine ADSelfService Plus is down. Please start the product to continue enjoying its benefits.
Integration ADSelfService Plus with ServiceDesk Plus [Problem / Error]
ADSelfService Plus 6.1 Build: 6111 ServiceDesk Plus 11.3 Build 11303 Failed to connect to the server. Check server connections and Try again. Error code: [17:59:31:656]|[08-10-2021]|[com.manageengine.adssp.client.admin.ConnectionServlet]|[INFO]|[83]:
ADSelfService Mobile App - Push Notification Issue when screen is off
Support Team, This has been a noticeable and reproducible issue since we implemented two-factor authentication for our RDP connections using the ADSelfService app and registering with push notifications. We are noticing that when our phone are not
Character marks appear in Password
Dear All, Currently, in the process of changing Password, I have discovered that there is a Unikey/Vietkey character mark in the Password for Users in Vietnam Region. Because here User uses Unikey / Vietkey as the main, so when changing Password, there
I can't insert an <br> html in the language customization - Error modifying the text.
Error modifying the text !!!! After migrating to version 6122 I cannot insert html language in the language customization. HELP!!
MFA hardware token screen hangs
So we've had this on a few random servers out of the blue where you login via RDP, click Microsoft Authenticator and the screen just hangs until the timer runs out and kicks you out. But the timer never stops, if its at 1:54 and you click next, it hangs
ADSSP Audio Captcha
Hi, Is there a way to change the langage of the audio captcha ? Even if the browser default langage is French, the audio captcha is in english. Thanks Regards. Anthony
ADSelfService Plus HTTPS - Applying wildcard certificate problem
Hi all, I'm using ADSelfService Plus 6.1 Professional - Windows server 2016 Standard , I want to enable HTTPS in Access URL and Connection Settings to enable SAML SSO configurations for applications. I have a wildcard certificate *.mydomain.com as .pfx
sms configuration %mobNo% variable usage
Hello, I have a particular question: my sms provider allows only one method of setting up sms via smtp protocol. To receive an sms the process is as follows: I must send an email to an email address provided by my provider with a message body formatted
Next Page