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Failed upgrade from 13000 to 14205
Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
Request page UI for requestors
Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
After upgrading from 14700 to 14720, the Service Desk does not work.
Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errors
[Endpoint Central Update] New Pricing Structure for Servers
Hi everyone, This announcement is regarding a revision in our server pricing structure for Endpoint Central, which is a result of evolving needs and growing complexity of server environments compared to workstations. Till date, we've had similar pricing
Reply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710