What is the current version and where are the Service Packs
Hi, I’m still new to this, so not sure if it’s me. I downloaded MDM Plus to run on-prem and its version 11.1.2401.3. When I look on the support pages, ass the service pack versions are for version 10.x. ‘Any idea when Service Packs for version 11.x will
Patch-Folder
Hello, the Content of the Patch-Folder is getting out of hand. It takes more then 25gb on our system. Is there any way to clean up old patches?
Re-enable admin account from CLI?
Hi, I've got a scenario question here. I'm looking at the free version, and this only allows for one admin account. If I were to use AD for external auth, and there is any issue, is there a way to either re-enable the local admin account or switch the
how can I uninstall the MDM app
Hi, I've enrolled some devices in my test env but now I need to enroll them to another prod env. I've un-enrolled a device in the test env, but on the device, the MDM app is still running and cann't be stopped or uninstalled. What can I do to solve the
MDM Client App Stopping after Remote Restart on Android 12
We have a very important client testing our generic AOSP Android 12 tablets and we are seeing an issue where after a remote reboot there is tablet generated message that pops up saying that "ManageEngine MDM keeps stopping". I am attaching a snippet of
Errors creating and renaming Android Profiles
Anyone else having issues in he past week with renaming/saving profiles? I've tracked down in my account that if i create a new profile, save&publish it without making changes and then try and rename it, i get an error and the profile becomes corrupted
Revoke Administration' Password not working on devices not in contact with the central server
Hello, Unfortunately my company did not renew the licenses for another year and we have almost 200 Android Devices enrolled in MDM. The central server is down and we cannot issue a company Wipe. I tried with the Revoke Administration' Password from the
Viewing deleted devices
If at all possible, can I view deleted devices from the MDM. They have been deprovisioned and deleted.
Using the API
Hello, I'm struggling to find an answer to this. the steps for contacting the API seem to be: Create an application in https://api-console.zoho.com/ in my case Self Client copy the client id and secret and when i make a request I then need to manually
New query report
Hello, I am trying to create a report that will export the location history of a particular user (or two) that I can schedule to run every evening and email the results to me, but I'm new at this and could use some help. Has anyone done something like
Migration DB From Postgres To MSSQL
Dears, Kindly be informed that while I trying using MDM Product, I fact problem with BD. The problem is inability to migration DB from Postgres To MSSQL. Yours advise please. Deatails: - DBMigrationlog_0 - SQL Server 2012 - Windewos Server 2012 R2 - MDM
iPad is getting stuck on Apple logo when updating
We are using ME MDM to manage our 500+ iPads. Since the release of macOS14, we have had multiple iPads get stuck on the apple logo screen with the status bar fractions from completing. It is happening on multiple different kinds of iPads and it is happening
Log in to iCloud
Hello, is there any way to add iCloud account centraly via MDM? Thanks Ed
Recreate default Admin account
Dear Community, in our on premise installation of ME MDM Plus we created a new local admin account with a different username. Then we deleted the default "Admin" account. Everything is working but we have some strange effects and the logs are giving some
Export restrictions
Is there a way you can export all the restrictions you have set in a profile for easy reading and reporting? I'm currently trialling the MDM plugin for DC and can't seem to spot an easy way to export/print this in anyway?
MDM - Android Keyboard not adjusting webpage in kiosk mode - Covering Text Field
I have a user that is currently running our web form on an Android device controlled in Kiosk mode. When they attempt to enter text into a field at the bottom of the page, the keyboard appears and covers the text so that they cannot see what they're typing.
Mobile Device Manager Plus - Free training series!
Join us on 2nd, 9th October and 16th February 2021 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on February 2: Device Onboarding
MDM - Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
Server migration devices not enrolling new server
We just moved our ManageEngine MDM from Server 2008 R2 to server 2019. I was able to back up and restore the database to the new server and it sees all the devices. We are managing around 100 iPads on the server. When in Inventory and Scan devices they
Security Recommendations for Mobile Device Manager Plus on-premises and Cloud!
With the growing number of cyberattacks on enterprises, we would like to share a few security recommendations that can help enhance the security of the corporate data that is accessed from the web console of both Mobile Device Manager Plus on-premises and cloud editions. For Mobile Device Manager Plus on-premises users, the first step to secure access to the server is to disable the default admin account provided when downloading the product. We recommend either creating a new administrator and
Mobile Device Manager Plus- Free Training
Join us on 7th, 14th and 21st July 2020 at 6:30 AM GMT or 11:30 AM EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 7: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Mobile Device Manager Plus- Free Training
Join us on 26th May, 2nd and 9th June 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on May 26: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Mobile Device Manager Plus- Free Training
Join us on 14th, 21st and 28th April 2020 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on April 14: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Remote Access Plus for remote work
Due to the recent outbreak of COVID-19, most global enterprises are adopting work from home policies. Organizations may extend their remote work operations well into the future to keep their employees safe. This is the new normal for IT administrators, who now have to work around the clock to monitor all of their enterprise’s endpoints remotely. The go-to solution for IT technicians is ManageEngine Remote Access Plus, which can help you adapt to remote work culture. Benefits of having this remote
Mobile Device Manager Plus- Free Training
Join us on 3rd, 10th and 17th March 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on March 03: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's corporate
Mobile Device Manager Plus- Free Training
Join us on 23rd, 30th January and 6th February 2020 at 6:30 GMT or 11:30 EST for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on January 23: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
The kiosk mode is compatible with the remote control
when I enable kiosk mode it doesn't let me take the remote computer, the label to press accept on the device is removed
Which suite is suitable?
Hello, I am searching for an asset management tool and somehow MDM includes asset management. My general conditions: - up till 100 devices - 60 laptops (Mac/Lenovo Linux) - 20 smartphones (Android/iOS) My questions: 1.) Which suite is suitable for us? 2.) Are devices which are not at use at the moment also countable as 1 device in the price matrix? 3.) If yes in 2.) so do I need separated Asset Management Tool und MDM? What is the best practice? Thanks for your help.
Planned maintenance of our US Data Center on Dec 19th & 21st
Dear Customers, We have planned a network infrastructure upgrade on our primary Data Center in the USA on Dec 19, 2019 from 6:30 PM to 10:00 PM PST and Dec 21st, 2019 from 6:30 PM to 10:00 PM PST. During this upgrade, we will be switching Mobile Device Manager Plus Cloud to our secondary Data Center to ensure that our services continue functioning. We do not expect any disturbances to the services during this period, but should you experience a disruption, you can raise it here or please let us know
MDMPlus : Switch from trial to free
Hi, I just downloaded the free edition of ManageEngine Mobile Device Manager Plus and it works great. Even if I downloaded from the free version link, it says I'm using a 30 days trial version and I don't see any choice to switch from trial to free version anywhere. Do I have to wait till end of 30 days trial to enable free license ? What will happen in 30 days ? Will it automatically switch to free version ? Will it keep all my settings or will I have to reinstall and do all settings again ? Thanks.
Mobile Device Manager Plus- Free Training
Join us on 17th, 24th October and 7th November 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on October 17: Device Onboarding and Provisioning: Enrollment methods to manage BYOD and corporate devices Applying corporate configurations like VPN, e-mail and Wi-Fi to devices Containerizing corporate data on personally-owned devices Monitoring devices accessing organization's
Chrome on IPad does not allow to set start tabs
Hi All, I've run into an issue with Chrome on my iPads. We need to be able to set the tabs that open when Chrome is opened. I need to set it to open two specific pages on all the iPads that are managed. We've tried setting it manually on each of the iPads (which would also be acceptable), but the option to do so seems to be missing. My question is twofold: 1) Does pushing Chrome through the MDM remove / restrict access to these settings? 2) Is it possible to give these permissions back OR push
MDM is unable to reach APNs
We've been seeing this error on the Enrollment tab for most of the day: MDM is unable to reach APNs "api.push.apple.com" must be opened on the outgoing port 443 of your proxy server/firewall to manage iOS devices Check Connection Now I am not aware of what the implications may be at this point. We have an on-prem server. Our network logs reveal no releated communication problems. Anyone else encountering this error and/or have any suggestions?
Upgrade your MDMP On-Premises server for continued management of Apple devices!
With just a few days to go for Apple's release of their latest iOS 13 and macOS 10.15 Catalina operating systems, there's plenty of productivity as well as security driven features to explore. However, it is required to upgrade Mobile Device Manager Plus server preceding the public release to ensure you can continue managing your Apple devices without any hassles. Click here to upgrade to Mobile Device Manager Plus' latest build before September 19 to continue managing iOS devices.
Names missing from user listing
If I look at the user list in the Device management tab the names are missing from all of the users who have devices enrolled in MDM. I can see the details for all of the other AD users but for any MDM users the Display Name, First Name, and Last Name are all missing, replaced by "---" Any idea what is going on here? thanks
Mobile Device Manager Plus- Free Training
Join us on 25th July and 1st August 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on July 25: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on August 1: Device Enrollment and Provisioning: Various
Mobile Device Manager Plus' new integrations help simplify device management!
Mobile Device Manager Plus has broadened its support for integrations. You can now integrate the following solutions with MDM. Spiceworks Zendesk ServiceNow ManageEngine ServiceDesk Plus ManageEngine AssetExplorer Zoho CRM Zoho Creator If you want to integrate your product with MDM, access our APIs here. Deploying multiple software solutions to perform distinct tasks takes a toll on your IT administrators. With Mobile Device Manager Plus, you can integrate specialized software applications
Admin password forgotten
Hi. I have installed MDM and forgot password. I tried this steps to reset it (using the resetPWD.xml file) but after all steps done I can not login as admin: https://www.manageengine.com/mobile-device-management/how-to/reset-password.html#commands Does anyone know how to reset the password? Thanks a lot.
Mobile Device Manager Plus- Free Training
Join us on 13th and 20th June 2019 at 6:30 GMT or 11:30 EDT for a free training session on ManageEngine's enterprise mobility management solution - Mobile Device Manager Plus! Following topics will be covered on June 13th: App Management and Device Security: Complete management of Store and Enterprise apps Lock specific apps to devices Remotely track and troubleshoot mobile devices Secure misplaced/lost device Following topics will be covered on June 20th: Device Enrollment and Provisioning: Various
[ 3470 ] [INFO] Going to Enable install apps Restriciton
Hi, After automatically updating the ME MDM APK, I execute the following: [ 27-05-2019 05:25:17.849 ] [ 3470 ] [INFO] setInstallUnapprovedAppRestriction true [ 27-05-2019 05:25:18.301 ] [ 3470 ] [INFO] No of user installed apps 29 In automatic I disable that number of Apps Does anyone know how I can reset "this configuration" ?, since I can not activate or install the Apps. Thanks.
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