ENDPOINT CENTRAL - Modify the default installation path or move from the original path to another
Hello Community, I would like to know if it's possible to modify the default path installation for the Endpoint Central agent and/or if it's possible to change the path after the installation. Thanks Davide
License from Central to Probe not pushed
Dear experts, I have installed Central and Probe OPManager servers and Evaluation license for it. Issue that I can upload license for Central, but on Probe there is no option to upload it manually and it wasn't appeared automatically from Central Central-Probe
User firstname, lastname in assets list
Is it possible to show fullname (firstname, lastname) of users logged on computers? Not only login from AD.
Build No 128168
Build No 128168 - February 27, 2024 OpManager: Around 20 device templates with basic monitors have been newly added for a wider support of device models during device discovery. where i can find list of this templates ?
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
ServiceDesk Plus vs ServiceDesk Plus MSP
Good morning, I have a quick question about SDP versions... is there any difference between MSP and non-MSP versions ? For example I would like to integrate Teams Bot with SDP Pro and I dont know if there's any chance to do it ? I found instructions on
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Can't add MSSQL Monitor
Hello, I cannot add MSSQL Monitor to my blank VM WMI is working properly I installed a fresh instance of MSSQL there user = local user[admin] with assigned permissions in OpManager [which work because WMI works] When trying to add a Monitor, an error
Incremental service pack download links available between major releases
I would like to suggest making incremental service packs that occurred between major releases available to customers via download links so that customers could do an incremental updates between major releases if it has been a while since they have performed
Generate HTML reports
Hello, I would like HTML reports to be generated and sent by email, but not as an attachment, but rather within the body of the email, so that I can quickly see the information and not be opening attachments.
web design services
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Feature Request: Time Based MFA Authentication
Would be nice to have the ability to set a max length of time (such as 24hrs) a user can be authenticated for and after that they are prompted for MFA
Remote Desktop Gateway Server audit
How do I setup Remote Desktop Gateway Server audit in the newest version? Thanks!
Change Approval Email Notifications vs Actionable Messages
Hello all, Does anybody know what determines if an email notification or actionable message is generated for Change Approvals? I am building a Normal Change Workflow with 3 approvals required at 3 different stages. I would like the Actionable Message
Request filter question
Hi, Is it possible to create a dynamic custom filter for requests where the logged in user is the requester? As a technician it is difficult to keep track of requests where you are the requester. Basically, make the default filter used for requesters
Sync Assets (ManageEngine ServiceDesk Plus 14.6) with thrid-party apps/systems
Hello, anyone maybe know is it possible to sync Assets from MECM or from other third-party apps/systems? I am not able to find any kind of connectors for this type of sync. Thanks in advance for any feedback/response.
Scan SCCM and Asset state
Hello SDP, The machines scanned by SCCM always keep the same state whether it's scanned or not. We have machines that have not been scanned for month and keep the default state "in store". Questions: Is it possible to create a rule that will change the
Is it possible to add custom fonts to the Self-Service Portal?
Is any information available regarding adding a custom font to the Self-Service Portal within ServiceDesk plus? Thanks,
Vulnerability Management
Hi, We working with ADSelfservice Plus Our vulnerability Mangenent generate alerts of discoverd vulnerabilities On the server hosted ADselfservice plus is found a uvlnerabilitie indentified as CVE-2022-42889 2 files located in the prograk folder of Manaeengine
How to Allow Requestor to select/change Site when he or she is submitting Incident/Service Request Form
Dear Community, I am currently Evaluating Manage Engine Service Desk Plus. I have already created Business Rule which will assign Ticket to a certain Technician based on a certain Site. The thing is that I want to allow users to be able to select their
[White paper] An IT leader's guide to drive more with less
"We need an effective IT cost optimization framework," cannot be the quest of CIOs anymore. Of course, the latest IT budget rise closely aligns with inflated prices. But CIOs, more than ensuring seamless digital delivery, are expected to share digital
Remove Licence from Administrator Account
Hello Guys When I created my SDP instances I chose the administrator user as their owner, which was my surprise when I obtained the licenses for the program and realized that this user is assigned a technician license. For example, in one instance I acquired
Bitlocker Status
I have exported Bitlocker status and what I see is is Protection Disabled and Status unlocked. I am guessing the Unlocked status is normal but why is Protection disabled?
Can we show a Button as "SLA Breached" if the Request is Overdue?
Dear All, If the request is overdue (i.e., Breached the SLA) can we show a Button on the Request Details Page as "SLA Breached" through Page Script? Regards, Wajahath Farooq
Need report to show workstations that are 3 years old or older and by type.
I need to have a report that will list all the workstations that are 3 years old or older. We have the acquisition date filled on all the workstations. The problem is that when I try to filter on that date, I can't enter a custom number of days or months
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Secondary Email (IDs)
Hello, what is the purpose of "Secondary Email (IDs) " field? Thanks SG
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Visual Studio Updates
Is there a way to get Visual Studio updates for Endpoint Central Patching? They're in the update catalog, but they do not come down as supported patches....
Unable to download MS O365 Patches
Hii Team. I'm having some issues while downloading the MS 365 patches.1. Every time I attempted to download the patches; the status would eventually switch to " Draft - Download Failed". I have contacted the ManageEngine support and did some troubleshoot
Is there a way to increase the number of report widgets that can display on a dashboard?
Hello, I am trying to see if there is a way to increase the number of report widgets that can be added to a dashboard. Currently, the system only allows me to add a maximum of 4 report widgets before giving an error message. I have a a business need to
Error with auto scan for inventory
Hello everyone, I was configured auto discovery and auto scan to keep the inventory of my business up to date. Today, I've seen that my inventory was deleted, so I went to auto scan and is not working. When I force it manually, I get this error "Endpoint
Disable the option to "Dissociate"?
On occasion when a new change is implemented that causes issues, we will associate those tickets with the applicable change from the "Requests" module: All of the associated tickets can then be viewed within the "Changes" module by clicking on the "Requests
Any way to auto-assign the Technician as the same Request
Is there a way to auto-assign the Technician as the same Requester, that is, the Technician = Requester field?
About SDP PostgreSQL passwd
Hello, May I ask what is the default password for the SDP database use SDP Ver 13.0. thank you.
Adjusting thresholds globably
Is there away to adjust these threshold limits globally instead of per interface?
External mail adress
Hi there, we are using an external mail service which has no AD connection. We want to fill out the email address field in AD properties with AdManagerPlus. We want to do this with the AdManagerPlus mass change feature. But there I only can select the
Disable Diagnostics Reports
Hello, we noticed that OpManager generates and sends reports via email even when there is no report scheduled. [04:14:53:764]|[01-08-2024]|[com.adventnet.opmanager.opmservout]|[INFO]|[540]: Generate Diagnostic XLS Report - Report Name::Fehlgeschlagene
Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
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