Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
File size on videos in solutions
Finally we have video support in solution, but it says that it's limited to 10 MB videoes? Is it possible to change this limit to like 99 MB as we can do with attachments?
api v3 get image from description (notifications or notes)
Hi! How to access the images in the description of notifications or notes? use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an
Can the Tasks be made visible for Requesters?
We have a requirement of making the Tasks (of a Service Request) visible to the Requester. Can this be achieved from ServiceDesk Plus MSP?
api v3 get image from description (notifications or notes)
Hi! use 14.5 Build 14507 I noticed that I can get an image from request's description, use this request: /api/v3/requests/XXXXX/images/XXX?key=*image_token* but when i try to get an image from notification or note's description: request: /api/v3/requests/385431/notes/88225/images/1254?key=bd2e40fb7041610e18927e173b88b317ebc792ed885b81b31954cd040434b08f1de3b954a08f1a467b16da2cfdfb6cc7ef655e6ff78e337cc5705b0839e2a26dc2e6f267
Edit the filter list
Hello, Our SDP-MSP users asked whether it is possible to disable some filter items under 'Requests': Could you tell me in which table these items are stored? Thanks in advance. Kind regards, Kerim Berkeveld
Business rule to share request to department
Hi, I would like to create a business rule that can share a request to users(Not Technician) in a department. The users only need to be able to see the request details. What configuration will allow this? I did not see a business rule action that can
Updating all old tickets Categories with New Category
We are currently revamping our categorization - Incident category, sub category, items. What is the best way to update all of our older tickets(have old categories) with the new categories? Is it possible to export a list of tickets that use an old category
Contract Assignment
Can we have the same contract assigned to a few Accounts? Our Service Agreement is basically the same across all our customers (Although the price differs between Gold Members and Platnum Members etc. We can have the price changed accordingly, via the
How to I add Fixed price Charges in my Request Ticket
My Customer Service team opened a Ticket on behalf of a Requester who called in with a Slow Computer Issue, While he was working for a half hour to resolve the issue, he saw that he needs a new Network cable. Now My customer service Rep logged a Half
Set Resolution field using FAFR
Hi. Is it possible to set Resolution field using FAFR with custom script?
Deleting an Account from SDP-MSP
Hi Team, I want to delete some old accounts, would you be able to provide me any steps for the same? In addition, please can you let me know what will happen to the Requests, Changes, Problems, Requester, will it also get deleted from system? Please also let me know if there is a way I can disable an Account for time being? We are using ME SDP-MSP 9.0 Build 9009 with MS SQL Thank you, Rohit Pol Amicus ITS
Auto-Merge of Incident-Request (same Content in Subject)
Hi all, we are getting automated Tickets from our NMS-System via eMails. Device down = Subject: Node xxx is down Device up = Subject: Node xxx is up Now we want to merge these two Requests created automatically when xxx is identical (to decrease load
Migrate ServiceDesk Plus to ServiceDesk Plus MSP
Hello, I already have a production environment of ServiceDesk Plus with more of 13K requests and I want to know if it's possible to migrate all the data to a new installation of ServiceDesk Plus MSP (because I want to upgrade my free SDP license to a
Share with requester or technician - Does shared requester receive notification when request it updated?
Share with requester or technician - Does shared requester receive notification when request it updated? If a request is shared with requester or technician, should the shared requester or technician recieve updates or notifications if there is an update
Need to know our company Account Manager
We would like to meet out Account Manager and our License is expiring in 40 days from today Company Name : Cambridge Technologies Email id : rtatavarthi@ctepl.com
API CMDB Relationships between CIs
Hi! we have ManageEngine ServiceDesk Plus MSP 13.0 Build 13004, and trying to use the REST API for CMDB to obtain the Relationships between CIs and Users previously created. But when we try with the method "Get CI relationships details" https://help.servicedeskplus.com/api/cmdb/get_ci_relationships/get_ci_relationships.html
Update tasks fields from request additional field - again :)
I need to automatically complete the task fields with the start and end date based on an additional field in the request. I have the following script but it doesn't work properly. After launching, it throws the error "{"result":"Failure","message":"Task
Product Roadmap information
We would apricated if you could be better to update SDP MSP product roadmap: ServiceDesk Plus MSP roadmap (manageengine.com) It seems not always to be on sync with releases and the current status on it, also it would be great if you could add the last
Is it possible to mass produce the replacement templates in the SDP?
from the default template to another, since 5000 templates is changed manually, horror mode
PostgreSQL 10 End of Life Today
PostgreSQL 10 is no longer supported as of today per Per postresql.org. https://www.postgresql.org/support/versioning/ My DevSecOps lead has reached out previously to get ahead of this and we were assured that ME would maintain use of supported DB versions.
How to create / adjust user per script
Our environment Version: 13.0 Build 13011 DB: Extern MSSQL How can I build a custom function to create or adjust a user in one step? I get a lot of requests like: make user x, y a technician and give it permissons like user z. I want to build a custom
Pink23 Conference - SDP MSP
Are there any Admins or Powerusers for companies using ServiceDesk Plus MSP planning to be at the Pink23 IT Service Management conference in vegas this year?
Infrassist : White - Label Managed IT Services and NOC Services, Professional Services For MSP
We are providing high-quality White Label Managed IT Services and NOC (Network Operations Center) 24*7 Monitoring and Support for your network and also providing Professional Services like M365 solutions, Automation, RMM(Remote Monitoring and Management)
Export Site Data and import to another site
Is there a way to export all the site data from one account to another account in servicedesk plus msp ver 14
File Attachment in announcements section
Hi, Is there any way I can attach the file in the announcements?
Notification email, send to account manager as well as requestor
Dear ME Team, We need our account manager to receive notifications with the tickets that we raised to the customers. Could you please advise how to do that. The scenario that we are expecting, once the service desk team receive or log an ticket, the internal
kanban bard and manage engine
is it possible to track sdp tickets on kanban board ?
Custom task trigger missing
Hello, I would like to add a custom task script, but can not find menu. Can you tell me how to add custom task triggers. https://www.manageengine.com/products/service-desk-msp/help/adminguide/requests/tasks/task-custom-trigger.html
What email commands are limited to a requester?
This comment was in another question; "If the email is sent from the requester's email address, the requester can perform limited actions with the email command, such as creating." Is this documented anywhere to show the email commands available to a
outlook sync ?
Hi. Is it possible to synchronize local Outlook calendar with schedule on ServiceDesk ? I suggest to change the schedule view in Service Desk. Would be the best - view like Outlook calendar where I see the day divided into hours... Maybe it's possible to export data from ServiceDesk schedule to Outlook calendar?
Update to 10511 from 8.3
Hi, I would like to know how to update the SDP from the build 8310 to 10511. I looked for the version I have in https://www.manageengine.com/products/service-desk/on-premises/migration-sequence.html but I didn't find it.
How to customize logo in j_security_check
Hello Support, How to customize logo (instead ServiceDeskPlus MSP) on j_security_check page after we enabled two-factor authentication? Thank you
OAUTH Support for Office 365 Email
Does anybody have a working solution for email for SDP+MSP, when all you have is a brand-new Office 365/Azure tenant without access to the Exchange Legacy API (new tenants do not get this).
Account disabling
hi! Is it possible to disable Account instead of it's deletion?
Auto align text to the right
Hey We have Hebrew speaking technicians and the want the text in "reply" to be auto aligned to the right instead of left.. is it possible?
How do you find saved attachment
How do you easily find an attachment that has been saved in MSP? I have located the location where all of the attachments are saved.(M:\Attachments\fileAttachments\Request) However, the files are stored in numbered folders. The number on the folder does
Auto CLose a Ticket when the Approve replys with "denied"
I have a Service desk ticket that has an Approver to option "approve" or "deny" the ticket.. Does anyone know how to automatically change the status of a Service Desk Ticket to "closed" if the Approver "denied" the request? Thanks, Bob
Issue after moving database to new SQL server
We had to upgrade and move our SQL server. During the move, no one knew what the Master Key password was, so after looking at another community post here, we dropped the Symmetric Key / Certificate and Master Key. We then created a new Key and got ServiceDesk back up and running. Everything appears to be working fine, but now, we are unable to get to the 'Backup Schedule' within the admin pane and the automated backups fail. When trying to perform a manual backup, this is in the log: "" Configure
Problems configuring IMAP and SMTP OAUTH (office 365)
Hi, my application service desk plus MSP version 10.5 is installed on linux (Centos 7) . I have problems configuring IMAP and SMTP OAUTH. I have seen in some videos that they select EWS, when they change to OAUTH , I don't see that option. I don't know
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