SDP MSP - v14700 - Migrate form Postgres to MS-SQL
Hello, I need your help with the updated manual to proceed with the migration from Postgres to MS-SQL (Windows), due to the public info looks outdated (backupdataold.bat is not present in the last version): https://www.manageengine.com/products/service-desk-msp/help/adminguide/general-features/database-migration.html
Transfer Request from Old Server to New Server without affecting the Configuration
Customer wants to migrate the SDP MSP to New Server. This is the scenario: Old Server : Has two Accounts Messy Categorization and Template Created Full Backup from Schedule Backup Must be up and running during migration since other Accounts is still using
First Responce in Servicedesk Plus
I'm currently using ServiceDesk Plus for MSP. Is there any another ways to mark first response except sending E-mail message? For example when technician calls back to requester by phone,I think it can be determined as first response. Is there any ways to mark it in Request and stop timer for first responce? I mean tool like "Mark as first response sent" available in Support Center Plus. Thank you!
Service Desk API - Error - Unable to parse the JSON
Hi Team, Im getting an error while querying the API - /api/v3/requests any help is appreciated -- Error Details : -- { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4001, "field": "input_data", "type": "failed", "message": "Unable
SAML Login Not Showing Up on SDP+ Login Page
I have configured SAML Single Sign-On with Entra ID (Azure A/D) as the Identity Provider according to the documentation provided by ManageEngine Support. However, my ServiceDesk Plus MSP login page does not give the option to sign-in with SAML. Is there
Change email via CLI
I have a single Technician license and was using SAML SSO to log into SDP MSP. I accidentally made a local requester have the same email address as the Technician account. This technician account is the only account with admin privileges. Because of this
DR Restore Test not working
We are trying to run a DR test of our SDP Plus MSP server. For this i have: 1. Created a full backup from the live server using the backup batch file. This created 2x ezip files (part 1 and part 2). 2. Created a brand new Windows server 2022 standard
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
error with update 10510 to any
Hello , Posgress DB + demo_license error on "post invoke" stage,all folders are close before update, try any new ver up to 10536 update_log attached
Why the calendar window does not open?
I can't change date in schedule when i want to add day off. Button with calendar icon is active, but calendar popup not showing. Tried deleting cookies and other browsers.
Could not see task is shared create in CHANGE.
Dear Team, I have a problem that all task that shared by another group created in change management which is shared to my group impossible to view. My role is here. Please check this issue for me soon. Thanks & Best Regards,
Approval Changes Error
Hi team, I am currently getting an error in changes that I can see approve button. Even though I have given permission to my user account. This just happen when I upgrade my app to version 14.302 Please check this error urgently because I need to make
After upgrade to 14.2 the back button no longer takes us back to current account
Hi All, Has anyone else noticed since the 14.2 upgrade that the back button no longer takes you back to the current account that you are working in? Our techs are finding this quite frustrating since the upgrade. Regards, Martin
At login page not showing button "Log in with SAML Single Sign On"
Hi. I'm configured SAML SSO and use Default Login page. But can't see button "Log in with SAML Single Sign On". Here's Preview in Settings: Preview in the Settings Here's how it looks in browsers (in incognito with cleared cache - too) Real view
Business Role
Hi there, Can I associate all my request to specific Site, Group and Account? If Can , How can I do it
SDP MSP Upgrade Problem from 10538 to 10600 (sub patch 11100 to 11200)
hi there i am trying to upgrade service desk plus msp with MSSQL database from build 10522 to 13000 (migration sequence is 10522 to 10538 then 10538 to 10600 then 10600 to 10611 then 10611 to 13000) but i get stuck in step 10538 to 10600 this patch have
sd+ MSP support create a new request but another one with same subject already exists
hi ! we have some issues with SD+ MSP (v13.0 Build 13004) it creates a new request while a requeste is already open, same subject, and we do'nt understand why. Requester seems to be the same some exemples (view uploaded logs): 23134 but 22977 already
Adding values from custom fields to task fields - not working
I have a tasks created automatically after receiving a request with additional fields (custom date). Is it possible to set the start date from an additional field and set a reminder 15 minutes before? I tried with this script but it returns errors {"result":"Failure","message":"Task
Setting up a DR Environment
I need to setup a DR/BCP environment for MSP. I have two virtual servers setup in our DR datacenter. My question is does the Production MS SQL Server have to be the same version as the DR MS SQL Server? Has anyone setup anything like this? My plan is
Upgrading MS SQL Server
Our Service Desk MSP is running on an older version of MS SQL which is now out of support. I have a few questions: 1) If I upgrade the SQL Server what is the risk for the Service Desk? Is this supported? 2) If not and I need to install a new SQL server
How to Bulk Reassign Tickets
I created a new Support Group and moved existing technicians from the old group to the new one. How do I bulk update all their existing tickets to their new support group?
Scanned Software
ISDP MSP 14, upgraded yesterday, In my scanned software i see this. Something wrong with it. In FF 109.0.1 is wrong. In Chrome is ok.
Looking for query for Account Details after 10.6
Recently switching from 10.5 to 10.6, some custom PowerBI reports stopped working seemingly due to database changes. Connecting with ODBC, I can see that while the accountci table used to be tied to the accountdefinition table by the ciid value on each,
My SD MSP won't upgrade to 13.0
after upgrade from updatemanager, info from admin panel still is 10.6 instead 13. What's wrong with it? Twoja wersja : 10.6 kompilacja 10609 Ostatnia wersja : 13.0 kompilacja 13001 Baza danych : postgres
SSL Certificate Issues
Hey, community! I'm having some troubles with getting SSL to work happily with ServiceDesk Plus. With Microsoft deprecating basic authentication for Exchange Online, and OAuth requiring SD+ to be in HTTPS mode, this is a brand new problem (we host on-premises,
Logon Failure: unknown user name or bad password
I'm having a problem regarding the email search it's saying that the username or password is incorrect but I already checked, and even then I'm still having problems I've already checked if the connection to the email server is blocked using: telnet mailservername:port(995)
Problem In Image Preview for Attached Images
hi friends. In a RTL Language like Arabic, when i Want to see preview of images in attachments, The image is not displayed in the center of the screen. My SDP MSP Version: 10509
Problems after updating SDP MSP from Build 10536 to 10600.
Hello. In our test environment, we are trying to update SDPMSP from version 10536 to version 10600. It is installed on a ubuntu 18.04 system and works with a postgres database. The update itself passed without errors. However, after we started testing
Update from Build 10536 to 10600 error
During the update there is an error in the logs. This table [UserAdditionalFields] cannot be dropped because it has these [UserAdditionalFields_multiselect, UserAdditionalFields_history] tables dependent on it.
Problem while Starting Server, System halted
Hi, I'm having issue trying to start up a SDP MSP server. I try it in Linux and Windows and had the same result. I download the last installer from the site. I had attached the logs. Hope you could help me, Thanks,
Disaster Recovery Setup
Hi I need to setup disaster recovery for SDP MSP. Is this something that I can discuss with support. I also have some initial questions: 1) Licensing - is there a charge to setup a DR site? This site would only be used in an emergency. 2) Is there
SDP MSP version upgrade fails while upgrading from 10500 to 10536
We recommend you to take backup before upgrading. Backup may take a while, Do you want to take backup now ? (y/n) y Upgrading PostgreSQL Completed extracting 13% Completed [|] Error occured while migrating postgres database.
Share request with specific group issue
Hi, I have problem with SDP MSP share request. I have 50 accounts and 15 support groups. When I want to share request with FI-CO support group in specific account, I can't find it because of that search result limited to 10 records. Even I use (,) comma
Error occured while migrating postgres database. While upgrading version 9427 to 10500
Hello everyone, like in the topic from @ ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting
Upgrading to 10500 fails
Hello everyone, like in the topic from @ayakobchuk in https://pitstop.manageengine.com/portal/community/topic/update-to-10500-failed I have a problem of upgrading to 10500 too with the same Error: Upgrading PostgreSQL Completed extracting 15% Completed [|] [-] Error occured while migrating postgres database. 100% Completed [-] 98% Completed [/]ed [|] Uninstallation Completed The only difference: We're running on Debian
Template Permission Is Not working
hi there recently i upgraded from build 9.3 to 10522 now i faced permission is set for templates is not working and SDP MSP show all templates (incident/service) to all technicians regardles of Associated Technician Groups on that template , is it known
Response DueBy Time do not change when sending e-mail
Hello, Tried to google but didn't find anything useful. What happens: Requester e-mails the servicedesk, a ticket is created and the Response DueBy Time is set as it should. The technician replies to the requester for more information and sets the
Cannot generate time sheet
We are doing a demo of ServiceDesk Plus MSP and cannot get time sheets to generate either in our installed demo or the online demo. We enter worklog and time but when we go to generate the time sheet it says "Operation Not Allowed Due to Invalid Time
Technician license
Hello, We have 23 licenses but it's only 22 technicians who has a login. Is there a hidden account or ? Your Version: 10.5 Build 10526 Database: postgres TIA Daniel
Devices are renaming each other during manual scan
Hi! I am working with the Asset Module in Service Desk Plus and I am having an issue with devices renaming each other when doing a manual scan. I am selecting "New Scan" and then searching by the full device name. I select "Windows" from the Device type
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