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    Guest
     

    Keyword search in Requests should search in resolution/notes

    [3 Replies]
    last response by Guest in Feature Request on 20-Mar
    Guest
      Guest responded on 20-Mar.
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      umashankar
       

      Assign a Request Template based on a Business Rule

      [3 Replies]
      last response by umashankar in Feature Request on 20-Mar
      umashankar
        umashankar responded on 20-Mar.
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          umashankar
           

          Mail Fetch Stops Periodically

          [19 Replies]
          last response by umashankar in Feature Request on 20-Mar
          umashankar
            umashankar responded on 20-Mar.
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            servicedeskplussupport
             
            1 user reports this problem

            Request Templates - Categories / Sub Categories / Items not Propegating.

            [4 Replies]
            last response by servicedeskplussupport (Employee) in Feature Request on 19-Mar
            servicedeskplussupport
              servicedeskplussupport responded on 19-Mar.
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                servicedeskplussupport
                 
                1 user has this question

                Sending notification to other people

                [1 Reply]
                last response by servicedeskplussupport (Employee) in Feature Request on 19-Mar
                servicedeskplussupport
                  servicedeskplussupport responded on 19-Mar.
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                    poledancer
                     
                    1 user has this question

                    Is it possible to build a multilevel SLA?

                    started by poledancer in Feature Request on 19-Mar
                    No one has responded yet.
                       1 user has this question 
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                      •  
                      servicedeskplussupport
                       

                      Job Title field

                      [1 Reply]
                      last response by servicedeskplussupport (Employee) in Feature Request on 18-Mar
                      servicedeskplussupport
                        servicedeskplussupport responded on 18-Mar.
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                        servicedeskplussupport
                         
                        1 user reports this problem

                        Scan problems

                        [3 Replies]
                        last response by servicedeskplussupport (Employee) in Feature Request on 18-Mar
                        servicedeskplussupport
                          servicedeskplussupport responded on 18-Mar.
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                            Guest
                             

                            Problem of service-back sequence

                            started by Guest in Feature Request on 18-Mar
                            No one has responded yet.
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                              Guest
                               
                              1 user has this question

                              Copy of the service Request to the supervisor

                              started by Guest in Feature Request on 18-Mar
                              No one has responded yet.
                                 1 user has this question 
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                                •  
                                servicedeskplussupport
                                 
                                2 users have this question

                                Time Change

                                [3 Replies]
                                last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar
                                servicedeskplussupport
                                  servicedeskplussupport responded on 17-Mar.
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                                    servicedeskplussupport
                                     
                                    1 user reports this problem

                                    Matrix report group by Year / Month

                                    [1 Reply]
                                    last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar
                                    servicedeskplussupport
                                      servicedeskplussupport responded on 17-Mar.
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                                        servicedeskplussupport
                                         
                                        1 user has this question

                                        raise ticket priority over time

                                        [1 Reply]
                                        last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar
                                        servicedeskplussupport
                                          servicedeskplussupport responded on 17-Mar.
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                                            marcin.lewicki
                                             
                                            1 user has this question

                                            Report KPI - average assigned time and average resolved time

                                            started by marcin.lewicki in Feature Request on 17-Mar
                                            No one has responded yet.
                                               1 user has this question 
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                                              tasonis
                                               

                                              Ability to return items from a PO

                                              started by tasonis in Feature Request on 17-Mar
                                              No one has responded yet.
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                                                •  
                                                servicedeskplussupport
                                                 
                                                1 user reports this problem

                                                When Changing priority level from medium to low the call breaches SLA

                                                [1 Reply]
                                                last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar
                                                servicedeskplussupport
                                                  servicedeskplussupport responded on 17-Mar.
                                                • Last Reply of 1
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                                                    smithje3
                                                     
                                                    1 user has this question

                                                    Email details in notifications

                                                    [6 Replies]
                                                    last response by smithje3 in Feature Request on 16-Mar
                                                    smithje3
                                                      smithje3 responded on 16-Mar.
                                                    • Last Reply of 6
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                                                        smithje3
                                                         
                                                        1 user has this question

                                                        Details in Notifications

                                                        [2 Replies]
                                                        last response by smithje3 in Feature Request on 16-Mar
                                                        smithje3
                                                          smithje3 responded on 16-Mar.
                                                        • Last Reply of 2
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                                                            •  
                                                            kkevin
                                                             

                                                            IIS not working after install.

                                                            [1 Reply]
                                                            last response by kkevin in Feature Request on 16-Mar
                                                            kkevin
                                                              kkevin responded on 16-Mar.
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                                                              •  
                                                              servicedeskplussupport
                                                               

                                                              Customising requestor forms

                                                              [1 Reply]
                                                              last response by servicedeskplussupport (Employee) in Feature Request on 16-Mar
                                                              servicedeskplussupport
                                                                servicedeskplussupport responded on 16-Mar.
                                                              • Last Reply of 1
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                                                                •  
                                                                deanr_me
                                                                 
                                                                1 user finds this useful

                                                                Notify assigned technician when assignment as been changed to another tech.

                                                                [9 Replies]
                                                                last response by deanr_me in Feature Request on 16-Mar
                                                                deanr_me
                                                                  deanr_me responded on 16-Mar.
                                                                • Last Reply of 9
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                                                                  •  
                                                                  arulmani
                                                                   
                                                                  1 user likes this idea

                                                                  Reports and Dashboards

                                                                  [3 Replies]
                                                                  last response by arulmani in Feature Request on 15-Mar
                                                                  arulmani
                                                                    arulmani responded on 15-Mar.
                                                                  • Last Reply of 3
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                                                                    • Supervisor_View_Dashboard.JPG
                                                                    • Size: 501.54 KB Downloads: 24
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                                                                    • SLA_Compliance_Dashboard.JPG
                                                                    • Size: 317.32 KB Downloads: 17
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                                                                    • Agent_View_Dashboard.jpg
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                                                                      servicedeskplussupport
                                                                       

                                                                      Default Password

                                                                      [1 Reply]
                                                                      last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar
                                                                      servicedeskplussupport
                                                                        servicedeskplussupport responded on 15-Mar.
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                                                                        •  
                                                                        servicedeskplussupport
                                                                         

                                                                        Customised views for each filter

                                                                        [1 Reply]
                                                                        last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar
                                                                        servicedeskplussupport
                                                                          servicedeskplussupport responded on 15-Mar.
                                                                        • Last Reply of 1
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                                                                          •  
                                                                          servicedeskplussupport
                                                                           

                                                                          Unassinged requests and updates from users.

                                                                          [1 Reply]
                                                                          last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar
                                                                          servicedeskplussupport
                                                                            servicedeskplussupport responded on 15-Mar.
                                                                          • Last Reply of 1
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                                                                              {"z2997536":[49000003906069,49000003906067],"z1815149":[49000003905395],"z1871401":[49000003909047,49000003909005,49000003907377,49000003907295,49000003907187,49000003907169,49000003907132,49000003905388,49000003902305,49000003902107,49000003899622,49000003899604],"z1885388":[49000003904140],"z25852":[49000003903086],"z330950":[49000003909070,49000003909068],"z3302257":[49000003905667],"z1870662":[49000003905124],"z3292320":[49000003906153]}
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