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Unreplied posts

Guest

Keyword search in Requests should search in resolution/notes

[3 Replies]

last response by Guest in Feature Request on 20-Mar

Guest responded on 20-Mar.

Last Reply of 3

Last Reply of 3

umashankar

Assign a Request Template based on a Business Rule

[3 Replies]

last response by umashankar in Feature Request on 20-Mar

umashankar responded on 20-Mar.

Last Reply of 3

Last Reply of 3

umashankar

Mail Fetch Stops Periodically

[19 Replies]

last response by umashankar in Feature Request on 20-Mar

umashankar responded on 20-Mar.

Last Reply of 19

Last Reply of 19

servicedeskplussupport

1 user reports this problem

Request Templates - Categories / Sub Categories / Items not Propegating.

[4 Replies]

last response by servicedeskplussupport (Employee) in Feature Request on 19-Mar

servicedeskplussupport responded on 19-Mar.

Last Reply of 4

Last Reply of 4

servicedeskplussupport

1 user has this question

Sending notification to other people

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 19-Mar

servicedeskplussupport responded on 19-Mar.

Last Reply of 1

Last Reply of 1

poledancer

1 user has this question

Is it possible to build a multilevel SLA?

started by poledancer in Feature Request on 19-Mar

1 user has this question

servicedeskplussupport

Job Title field

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 18-Mar

servicedeskplussupport responded on 18-Mar.

Last Reply of 1

Choose this as best answer

Last Reply of 1

servicedeskplussupport

1 user reports this problem

Scan problems

[3 Replies]

last response by servicedeskplussupport (Employee) in Feature Request on 18-Mar

servicedeskplussupport responded on 18-Mar.

Last Reply of 3

Last Reply of 3

Guest

Problem of service-back sequence

started by Guest in Feature Request on 18-Mar

Guest

1 user has this question

Copy of the service Request to the supervisor

started by Guest in Feature Request on 18-Mar

1 user has this question

servicedeskplussupport

2 users have this question

Time Change

[3 Replies]

last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar

servicedeskplussupport responded on 17-Mar.

Last Reply of 3

Last Reply of 3

servicedeskplussupport

1 user reports this problem

Matrix report group by Year / Month

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar

servicedeskplussupport responded on 17-Mar.

Last Reply of 1

Last Reply of 1

servicedeskplussupport

1 user has this question

raise ticket priority over time

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar

servicedeskplussupport responded on 17-Mar.

Last Reply of 1

Last Reply of 1

marcin.lewicki

1 user has this question

Report KPI - average assigned time and average resolved time

started by marcin.lewicki in Feature Request on 17-Mar

1 user has this question

tasonis

Ability to return items from a PO

started by tasonis in Feature Request on 17-Mar

servicedeskplussupport

1 user reports this problem

When Changing priority level from medium to low the call breaches SLA

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 17-Mar

servicedeskplussupport responded on 17-Mar.

Last Reply of 1

Last Reply of 1

smithje3

1 user has this question

Email details in notifications

[6 Replies]

last response by smithje3 in Feature Request on 16-Mar

smithje3 responded on 16-Mar.

Last Reply of 6

Last Reply of 6

smithje3

1 user has this question

Details in Notifications

[2 Replies]

last response by smithje3 in Feature Request on 16-Mar

smithje3 responded on 16-Mar.

Last Reply of 2

Last Reply of 2

kkevin

IIS not working after install.

[1 Reply]

last response by kkevin in Feature Request on 16-Mar

kkevin responded on 16-Mar.

Last Reply of 1

Choose this as best answer

Last Reply of 1

servicedeskplussupport

Customising requestor forms

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 16-Mar

servicedeskplussupport responded on 16-Mar.

Last Reply of 1

Last Reply of 1

deanr_me

1 user finds this useful

Notify assigned technician when assignment as been changed to another tech.

[9 Replies]

last response by deanr_me in Feature Request on 16-Mar

deanr_me responded on 16-Mar.

Last Reply of 9

Last Reply of 9

arulmani

1 user likes this idea

Reports and Dashboards

[3 Replies]

last response by arulmani in Feature Request on 15-Mar

arulmani responded on 15-Mar.

Last Reply of 3

Attachments

- Download
- Supervisor_View_Dashboard.JPG
- Size: 501.54 KB Downloads: 24
- Download
- SLA_Compliance_Dashboard.JPG
- Size: 317.32 KB Downloads: 17
- Download
- Agent_View_Dashboard.jpg
- Size: 385.43 KB Downloads: 21

Last Reply of 3

servicedeskplussupport

Default Password

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar

servicedeskplussupport responded on 15-Mar.

Last Reply of 1

Last Reply of 1

servicedeskplussupport

Customised views for each filter

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar

servicedeskplussupport responded on 15-Mar.

Last Reply of 1

Last Reply of 1

servicedeskplussupport

Unassinged requests and updates from users.

[1 Reply]

last response by servicedeskplussupport (Employee) in Feature Request on 15-Mar

servicedeskplussupport responded on 15-Mar.

Last Reply of 1

Last Reply of 1

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