Announcements
Hotfix 7604 over 7600 Released
Dear Users, A hotfix to build 7600 has been released. The service pack (7604) can be downloaded from the below link. http://www.manageengine.com/products/service-desk/service-packs.html The new build 7604 addresses the following Enhancements and Issue fixes. Enhancements in 7604 (Released on: 12 February, 2010) SDF-25908 : Auto Assigning of technicians to the requests in a round robin manner. Technician Auto Assignment can be enabled/disabled by a configuration setting under Admin -> HelpDeskCustomizer->
List of Issues / Enhancements for upcoming hotfix (7603)
Dear Users, Following are the list of Enhancements / Issues that are planned for our next hotfix 7603. Tentative time frame for the next hotfix release is by mid of next week. Enhancements in this Service Pack SDF-21860 : Default status names like (Open / Closed / OnHold / Resolved) can be viewed based on the configurable Statusname. Configuration can be done in the Admin -> HelpDeskCustomizer-> Status. This configured statusname will be same across all the users even though their personalized language
List of Issues / Enhancements for next HotFix upgrade
Dear Users, Following are the list of issues getting fixed in next hotfix upgrade Enhancements for this hotfix : 1. SD-21920: Support for SMTPS outgoing in ServiceDesk Plus. Issues fixed in this hotfix : 1. SD-21509: Based on the confirmation from the user who performs the change in template for a request while editing, all the field values (except Subject and Description) based on the modified template will be updated. If not confirmed by the user, will populate the empty fields of the request