ManageEngine Pitstop | Community and Support forums

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                      • Announcements

                      • [Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient

                        Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
                      • Revoking the service pack for build 14610

                        Dear users, We have revoked the service pack and installation file for build 14610 from our website as customers using ServiceDesk Plus connected to MSSQL server in their environment have reported issues due to inconsistent connectivity with the database
                      • End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and below

                        Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
                      • EOL of support to older Operating Systems

                        Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
                      • [Tips & Tricks] ServiceDesk Plus on Docker

                        Containerization is taking IT operations to a whole new level and If you are an IT Ninja or in to Enterprise IT, you've heard of Docker. With the increasing popularity of containerization\Docker, many of you are already thinking about hosting an SDP instance on Docker. Hence to make this transition simple and quick we have come up with a step by step instructions to install ServiceDesk plus on Docker for your reference and we hope our readers find this helpful. A quick overview on Docker and the
                      • Most Discussed Topics

                      • Failed upgrade from 13000 to 14205

                        Hello, we are on version 12008. We changed NTLM SSO to SAML, so now we want to upgrade to latest version (14.7). We have WinServer 2019 and SQL Server 2019. The update from 12008 to 13000 was done succesfully (ManageEngine_ServiceDesk_Plus_12_0_0_SP-1_0_0_Windows.ppm)
                      • After upgrading from 14700 to 14720, the Service Desk does not work.

                        Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errors
                      • I can't Migrate MSQL To PSQL

                        Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
                      • Reply template share with specific group or technician

                        Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710
                      • How can we pop-up Alert Message if their is No Attachment during Form Submit?

                        Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this