Error when upgrading from service desk build 9.4 build 9400
We are using the free version for service desk and getting the error below when upgrading the application Aug 13, 2023 9:57:56 PM [com.adventnet.servicedesk.updatemgr.util.SDPreProcessorUtil] [INFO] : Change statuses with notification content as empty
Failed upgrade from 14600 to 14720
Hi, During upgrade from 14600 to 14720 I had an error: ------------------------------------------------------------- Going to take full backup with file attachments ------------------------------------------------------------- Backup Directory : .//backup/backup_postgres_14600_fullbackup_upgrade_04_10_2024_21_17
ADMP Integration Question
How do i get the 'Create User is AD' option to auto-populate the below fields with the values of matching additional fields in the ticket? i have added the create user action to the template and that template has additional fields that match these names
attachments from application
Would you like to know why in version 14.720 in the iPhone application you can only attach only 5 photos at the same time?
Work Log Type by Site
Hello - Is there an ability to configure Work Log Type by Site instead of just a long flat list of values that can be used for ANY Site? For our internal time tracking system, we often have different Work Log Types for each Site (our customers) so this
Can I automatically assign a job to a technician regularly?
Hi there I've just been using this software for a week now and my Manager would like me to use it to automatically assign some of the work that the dept does regularly (eg daily) to a technician without me having to manually issue the job. Can i ask if
End of support communication
Hello SDP, Do you have a process regarding the end of support version of SDP? Where can we find this info?
Is there a report to show technician permissions, roles, and support groups?
I want to complete an audit of the technician permissions and roles to ensure they are consistent and applicable. Is there an existing report or way to pull this information?
Problem with BOT in Microsoft Teams integration
Hi, i made integration (from this URL https://help.servicedeskplus.com/integration-with-microsoft-teams) our Servicedesk Plus ( 14.5 build 14503) with MS Teams and i have problem with BOT - does not work. For example Request List View Personal App is
SD-115664 : The size of inline images in incoming emails is limited to 3MB.
Hi I see in the release notes : SD-115664 : The size of inline images in incoming emails is limited to 3MB. Note : If the inline image size exceeds 3MB, the image will be dropped from the email and the sender will be notified. Is there a way to adjust
requester change
Hi there for an on-boarding process made up of multiple correlated and sequential tickets, I need in given child request to set as requester the approver of the parent request Any idea? I found difficulties in retrieving the approver ....especially :-)
Change approval by email
When people replies to a change approval notification email what word(s) do the system look at in order to determine that the approver want to approve or reject the change? In our case, the system received an out-of-office email from an approver but it
csv import question
Hello SDP, For some reason, I'm unable to map the description field (default attribute) with my csv file. Is that a bug or the issue is on my side?
Network scan
Hello SDP, What SDP infrastructure component is used for the network scan? Tomcat?
Missing search results - Re-Index question
Hi, We recently had an issue where we would search for a value in a request field and SDP would not find it. I called support who had me take the service offline and run reindex requests batch file. Now the records are found. Thanks! But my technicians
Network scan command used to fetch information of the device
Hello SDP, What technical command is used by SDP to fetch the information of the devices running a Network scan (SNMP or SSH)? What privilege is needed to the account in order to get the information?
How to populate "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager) on Request Additional Fields?
Dear All, We have created two (2) request additional fields on a Service Request Template to auto. populate Requester "Reporting To Email Address" and "Reporting To Lead Email Address" (i.e., his manager). Please let me know how can we auto. populate
Double Prompt Confirm Message during Form Submit (FAFR)
Dear All, On form submit (FAFR) we've wrote the below Script to prompt the message for the Requester before submitting the request but using the below script it double prompt the message (twice). Please kindly guide me to allow or provide the updated
Using a Global Variable to update Additional Application Fields
Hi! Can you tell us more about Global Variables? Can I use a global variable to fill in Additional application fields? If this does not work, is it possible using Deluge to fill in an Additional field of the Application with the value of the decrement
Webhook post function parameters
Hi, Team, It is said on "https://help.servicedeskplus.com/webhooks" that "Post function will get input of source object (SDP request, diffJson) and response of third-party application." I can't see how I get this information on a global function. Your
Will ManageEngine applications continue to work after an in-place upgrade from Windows Server 2016 to Windows Server 2022?
Our ManageEngine applications are currently running on a Windows Server 2016. We are currently running ServiceDesk Plus, AD360, ADAudit Plus, ADManager, and ADSelfService. Our SDP database is running on a separate Windows Server 2016 running Microsoft
IBM Security Identity Manager
Has anyone integrated Service Desk Plus with IBM Security Indentity Manager (iSim) now called ISVG? Our end users will request security access to a certain application through ISVG but there is not ticket in SD to assign a license unless the end user
ServiceNow Integtation : where is servicenow_config.json?
HI all - I'm trying to configure ServiceNow via Deluge (not python) and I'm wondering where the servicenow_config.json scrip it? I'm unable to locate it on my server. If I need to create it, what folder does it belong in? Also, if I setup multiple customer
Add attachment to an template?
I was wondering if anyone know if you can add an attachment to a template? We want to add a document that people need to fill out for certain requests and figure it would be easier if they could download it directly from the new request (template) instead of sending them to a link.
How to add field values to UDF field (type: picklist) using REST API
Hi, I have a scenario where, let's say we have users logging request for computer equipment(eg laptop mouse, etc.) but the request must have a valid project number. The valid list of project numbers exist in an external system(eg Oracle Financials). I
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Change Management - Amend Scheduled Start/end date on Submission page after dates have passed
Hi, I am extremely new to SD+ so apologies in advance if this is documented somewhere. We have a number of Changes that are at Implementation > In Progress status, with dates now in the past & work not yet implemented. These date fields are those set
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
SDP 14.7 | WordorderID Change | Incorrect Error after changes
Hello update seqgenstate set currentbatchend='2021000020004719' where seqname='WorkOrder.WORKORDERID'; Can you share me the updated SQL query to resolve this
Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
On Hold Status
How do I go about to set a hold status, before a ticket can be assigned to a technician. So here is the scenario. I if a call is logged before the ticket can be assigned to any technician I want it to go through an approval and on that stage I want it
Hide asset in template
Hello, I need to hide the Asset field during template loading, I have tried the bellow script but it does not work: Edit the incident/service template from which the asset needs to be hidden, choose Field & Form Rule tab. Create a rule "On Load" with
Can we prevent Worklog Date selections PRIOR to current week?
Hi All - We use SDP as our Time Keeping system which is then loaded into our internal ERP System. We have issues with folks entering time to previous weeks which are not captured in current week exports that is sent to ERP. Is there a way to prevent Date
Integration with G Suite
We are looking to implement some sort of calendar/scheduling feature with ManageEngine. We are running a local version of ManageEnging on-prem, and we currently use G Suite as a company. Is there a clean way to integrate ManageEngine and G Suite, specifically Google Calendar? We're hoping to have one central technician assign tickets and manage workflow based on technician availability as shown on their Google Calendar. Any advice on this is much appreciated!
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