New Features in 9030

• SDF-38321,SDF-57551 : Request Extended History : Option to display the time spent details by Group, Technician and Status for the request.
• SDF-55865, SDF-57588, SDF-23080, SDF-28559, SDF-29740, SDF-40330 : Request : Automatic suggestion of Solutions and Announcements to requesters while creating new Incident Requests through the self-service portal. By default, this feature will be enabled. Optionally, it can be disabled/enabled under Admin->Self-service Portal settings.
• SDF-58423 : Solutions : Solutions can be searched with particular fieldnames and values under the Solutions tab (for both Requesters and Technicians). Searching with the formatFieldname:SearchString will retrieve all solutions matching the condition provided. The fields that can be searched for are Solutionid/Id, Topic, Subject/Title, Description, Keywords and Statusname/Status (Field names are case insensitive).
• SDF-23548, SDF-55897 : VIP requesters: Ability to mark a requester as a VIP User and Technicians can prioritize a request with different SLA and business rule for a VIP User.
• SDF-51827, SDF-57850 : Rest API Support for Tasks.
• SDF-52526, SDF-58438 : IOS Mobile Push Notifications related API support.
• SDF-24039, SDF-27595, SDF-27876, SDF-46654, SDF-55171 : Providing Group attribute in Change Module.
• SDF-52596 : Copy Change Request.

Issues Fixed in 9030

• SD-48305 : Unable to take approval on a ticket for which approval action has been taken.
• SD-56892 : Sub-category / Item are not loaded properly in Native App.
• SD-57458 : Unable to delete custom added service categories in standard and professional editions.
• SD-56757 : Vulnerability issue fixed.
• SD-57595 : Translation issue of Arabic language in Request Reply window is fixed.
• SD-58246 : When "Browser default" language is selected under personalization and non English language is selected in browser, Alert messages are shown in English is fixed.
• SD-57914 : Cross site scripting issues in Problem and Change module.