• SDF-58825 :The Request Action Menu is introduced to perform external actions, like JIRA integration and custom script execution, based on custom configurations.Note: For users having Servicedesk Plus with JIRA (provided by us) implementation, the integration will not work post migration. Kindly contact ManageEngine Support for further assistance.

Issues Fixed in 9036

• SD-58824 : XSS vulnerability through rich-text-area has been prevented.
• SD-47619 : Group drop down is reset when creating request with blank requester name.
• SD-56738 : Numeric request additional fields are displayed with decimal values (.00) in reports.
• SD-57193 : All technicians were not listed in the choose technician list of the Service Catalog SLA escalation.
• SD-57716,SD-57732 : User additional fields are not displayed in the column chooser of the Requester / Technician list view in Professional and Standard Version.
• SD-57846 : Unable to configure Op-manager central server from ServiceDesk.
• SD-57875 : Place holder $Subject does not yield the required result in 'Notifying requester when a new request by mail is rejected' notification.
• SD-58022 : Date Additional Field value is not stored in Service Request.
• SD-58193 : SLA is not applied when updating the Group using the Assign option in the Request details page.
• SD-58282 : Mail id gets populated incorrectly in the To field of the New Schedule Reports page.
• SD-58569 : Scheduled Report is generated with TimeStamp instead of the Report's name.
• SD-23233 : For a technician with site restricted role, custom report folders of other technicians are not visible while saving a Report, but the folder is visible in Reports List Page.
• SD-55943 : In a custom report, when a date range is chosen, the date range is not displayed in the report.
• SD-56894 : In a custom bar chart, "Others" category bar is shown with a huge gap.
• SD-57237 : Generating the report using jasper reports framework, with huge data results in application into poor performance and out of memory errors. The performance is improved three times approximately.
• SD-57290 : In a Custom and Query report, Column name trimmed while generating the report using group by clause of the given Column.
• SD-57380 : In a Custom Change Module Report, all technicians are listed when ChangeManager is chosen as filter criteria.
• SD-55690 : Customized survey welcome message is not shown in Survey Preview page.
• SD-56000 : Service Catalog menu is overlapped with the contents of 'My Scheduler' section in home page.
• SD-56626 : Requester list view in admin page is not accessible, if SDSiteAdmin and EnableCMDB roles are assigned to a technician.
• SD-56966 : XSS Vulnerability error is thrown when the Product Type of Assets have 'script' in its name, for example:'subscription'.
• SD-57127 : If a technician is SDChangeManager, he/she is unable to edit the Change Request if ChangeOwner or ChangeManager is on leave.
• SD-57235 : Change Additional fields are getting removed from Change templates and Change Requests, when they are renamed.
• SD-57545 : The date & time fields included in Change module related notifications are not represented with any time zone.
• SD-58058 : In the Self Service Portal setting, when 'Show technician as part of Requesters list, while creating a new Request?' is disabled, Requesters list for the 'Reported By' field is empty in Problem module.
• SD-58195 : Change Request deletion is not logged.
• SD-58249 : When a technician has a 'Edit' permission in Planning stage, but does not have a 'Edit Change' role, he/she is unable to associate incidents to the Change from planning tab.
• SD-58472 : Couldn't associate assets to the Change Request through inline edit in submission tab.
• SD-58477 : Zoho Reports Integration: When a wrong AT Key is configured, then an error is shown in the client while adding any entities in SDP application.
• SD-58551 : Zoho Reports Integration: Data synchronization between SDP and Zoho Reports is failed in non pgsql database setup, after migration since 9029.
• SD-49802 : Solution Approver details not getting updated in solution 'Submit for Approval' popup.
• SD-58598 : Problem in Copy problem solution and workaround to all associated incidents.
• SD-58671 : Enabling scroll bar in Project Overview Map.
• SD-58442 : Upgrade issue when CreatedBy column of Solutioninfo table has a null value.
• SD-58767 : Searching for Solution module does not work if Lucene Search is disabled.
• SD-58605 : CMDB : In the list view of assets the VIP symbol is shown even though the user is not assigned in IE.
• SD-58841 : Vulnerability issue in accessing the dashboard reports.
• SD-58882,SD-58852 : Survey results do not show the user selected options for satisfactory levels , instead all the satisfactory levels are shown.The user selected option is not highlighted.
• SD-58471 : Solutions Topics list view become blank and left nav does not work, if the customized I18N string for solutions tab header have space before the string.