Add attachment to solution
Hi!
In our company a solution to request is some file(s) (xls or pdf etc) and some comments to them
But we cannot do it now - ServiceDesk has no such feature. Workaround is to attach file with one of the conversation to the requester, but when time pases it's rather difficult to find solution if it is not where expected.
Images can ba added to the solution, so why other files cannot?
In our company a solution to request is some file(s) (xls or pdf etc) and some comments to them
But we cannot do it now - ServiceDesk has no such feature. Workaround is to attach file with one of the conversation to the requester, but when time pases it's rather difficult to find solution if it is not where expected.
Images can ba added to the solution, so why other files cannot?