We have a web form that POSTs an Add Request to Service Desk. For some reason, the request created will not associate with the site.

Attached are some images from our testing.

- Service Request Form: the fields on our web form.

- Service Request Form Input Data: The actual request it is posting (some of the fields are static which is why they are not requested on the web form).

- Service Request Form Result: This is the result of the request in ServiceDesk. Notice it is not associated with the site.

- REST API Add Request: I also tried adding the request through the API. Here are the fields, you can see they are the same as our own form (again some fields are static).

- REST API Add Request Result: This is the result of the API request in ServiceDesk. Notice it IS associated with the site.

Another note: In the two results the "Created By" fields are different. In our web form one, it is "Help Desk Sign-In", while in the API one it is my name (blanked out). Maybe this has something to do with it?

Any help would be much appreciated.