Add Technician as Criteria for Business Rules

Add Technician as Criteria for Business Rules

It would be better for some automation to be able to set actions based also on the assigned technician.

In our scenario, there are incidents we can predetermine to which specific technician will a ticket be assigned based on the business rules. However, our challenge is automating the level based on the predetermined technician names.

What we would like to see is if ever a ticket gets edited with a technician being assigned,via business rules we can automatically set the level as Tier1. I tried checking but the criteria does not include Technician.








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