Agent not Communicating with the server
Dear Support,
We are facing failed scan error after moving our SDP Server to DMZ Pool. All Devices and workstations are communicating nicely which are in DMZ Pool. In other VLAN's we are experiencing the scanning problem.
List of Pool
DMZ Pool: 172.16.0.0
LAN: 172.17.10.0
WLAN: 172.17.11.0
Printer and other SNMP : 172.17.12.0
Please Help us out in this regard.
Error Log for your reference
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[92]|: Form passed is : com.adventnet.servicedesk.asset.form.WSForm@51cd1cbc|
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[92]|: Workstation id as parameter : 2233|
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.action.WSAction]|[INFO]|[92]|: Workstation Id for scanning : 2233|
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.discovery.IpUtil]|[INFO]|[92]|: ***** Ping disabled : *****|
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.util.AgentUtil]|[INFO]|[92]|: wsName : asml-its-mooez.workgroup and port : 9000|
[10:56:43:640]|[03-28-2017]|[com.adventnet.servicedesk.asset.util.AgentUtil]|[INFO]|[92]|: Going to connect the agent for NEWSCAN|
[10:56:43:840]|[03-28-2017]|[com.adventnet.servicedesk.asset.discovery.NodeDiscovery]|[INFO]|[92]|: Exception while scan through agent .....|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|: java.net.UnknownHostException: asml-its-mooez.workgroup|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.PlainSocketImpl.connect(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.SocksSocketImpl.connect(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.Socket.connect(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketImpl.<init>(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.PMSSLSocketFactory.createSSLClientSocket(PMSSLSocketFactory.java:101)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.createSocket(AgentUtil.java:268)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.requestTCPAgent(AgentUtil.java:247)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.requestTCPAgent(AgentUtil.java:116)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.discoverWorkStation(AgentUtil.java:100)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.DiscoveryUtil.discoverNode(DiscoveryUtil.java:2372)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.windowsDiscoveryByAgent(NodeDiscovery.java:252)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanWindowsDevice(NodeDiscovery.java:1663)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1412)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1362)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1239)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.action.WSAction.handleScan(WSAction.java:288)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.action.WSAction.execute(WSAction.java:86)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.ComposableRequestProcessor.process(ComposableRequestProcessor.java:283)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1913)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:449)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at javax.servlet.http.HttpServlet.service(HttpServlet.java:621)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at javax.servlet.http.HttpServlet.service(HttpServlet.java:722)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:305)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:840]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.filter.RememberMe.doFilter(RememberMe.java:98)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:198)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:224)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:169)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:70)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:159)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:581)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:78)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:175)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:336)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:987)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:579)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:309)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.lang.Thread.run(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|: java.net.UnknownHostException: asml-its-mooez.workgroup|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.AbstractPlainSocketImpl.connect(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.PlainSocketImpl.connect(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.SocksSocketImpl.connect(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at java.net.Socket.connect(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketImpl.<init>(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at sun.security.ssl.SSLSocketFactoryImpl.createSocket(Unknown Source)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.PMSSLSocketFactory.createSSLClientSocket(PMSSLSocketFactory.java:101)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.createSocket(AgentUtil.java:268)|
[10:56:43:841]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.requestTCPAgent(AgentUtil.java:247)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.requestTCPAgent(AgentUtil.java:116)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.AgentUtil.discoverWorkStation(AgentUtil.java:100)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.util.DiscoveryUtil.discoverNode(DiscoveryUtil.java:2372)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.windowsDiscoveryByAgent(NodeDiscovery.java:252)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanWindowsDevice(NodeDiscovery.java:1663)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1412)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1362)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.discovery.NodeDiscovery.scanDevice(NodeDiscovery.java:1239)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.action.WSAction.handleScan(WSAction.java:288)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at com.adventnet.servicedesk.asset.action.WSAction.execute(WSAction.java:86)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.struts.chain.commands.ActionCommandBase.execute(ActionCommandBase.java:51)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.generic.LookupCommand.execute(LookupCommand.java:305)|
[10:56:43:842]|[03-28-2017]|[SYSERR]|[INFO]|[92]|:
at org.apache.commons.chain.impl.ChainBase.execute(ChainBase.java:191)|