Alert group members by e-mail when a request is left unpicked in a group.

Alert group members by e-mail when a request is left unpicked in a group.

Has anyone turned on the alert: " Alert group members by e-mail when a request is left unpicked in a group"? We turned it on but am not seeing the expected behavior, where the support group has a value, but the technician (Assigned To) is null.  I would expect a notification would go out to all group members, but it does not.  Does anyone know the frequency  of when these notifications are generated or the event that causes the notification to be generated?

Thanks, 
Craig Rice
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