In Service Desk Support group I set email address to assign request automatically to this group
(
https://www.manageengine.com/products/service-desk/help/adminguide/configurations/user-management/configuring-groups.html) However, if email was send from my organization email SD shows default email address which is fetched by SD. I think this is some MS Exchange server problem and maybe someone have solution? If email was send from outside (gmail.com for example) everything works fine and request is assigned for correct support group.