If a task has been assigned to a tech, acknowledged, and then suites idle for 4 days, I want to know.

But no notification rules allow for this.

Using SLA escalations also is to rigid, they only fire on response and closure times, not "idle for xx days".

Yes, I know that there is a dashboard for Approaching SLA breach, but this is locked down, and only shows me when the request is 3 hours from violation...yikes, can i get MORE TIME?

This report also does not appear in the report templates, and NONE of them allow me to look for "Approaching due date"