Bug: When updating an asset or computer custom field via the api, Service Desk will change the model and product name to "Unknown Workstation". We are using ForeScout CounterACT to determine numerous compliance metrics on our endpoints and then updating them in SDP in realtime. For example, ForeScout will determine if a computer is compliant with the corporate Full Disk Encryption policy and stamp either Compliant or Not Complaint in a customer "Full Disk Encryption" field in SDP. Other examples are stamping the current switch, and port a computer is plugged into in a custom "Physical location" field, same for Wireless AP association, AV DAT date...etc. Each update to the API will change the Model/Product type to Unknown Workstation.

Support is working on this. Has anyone else seem any issues with the API I should prepare for? Limitations?