We are connecting request forms on our Sharepoint Intranet to ServiceDeskPro using the built-in API's in SD. Currently, we have created a "dummy" technician as SDAdmin and created an API key. This solution is taking up a license for a technician. We do currently not have any license for Robo Technician. I would like to ask if Robo Technician could be used for this task instead?

Regards,

Annfinn