Are you meaningfully using Incident Templates? Advice/discussion needed

Are you meaningfully using Incident Templates? Advice/discussion needed

We are in the process of replacing SysAid with  ServiceDesk (MSP). The employees are used to logging into a portal and filling out tickets without templates. I'm all for using templates if there's an appreciable improvement for the user.

If anyone would provide some examples of how they use Incident Templates in a time-saving or user experience improving way, that would be awesome!


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