We have a specific group of assets that are leased / loaned anywhere from a few hours to a couple of weeks.

However, not all users remember to bring the gear back to the servicedesk when their lease is up. I've tried setting up the "Notify technicians and asset owners when the lease period for the asset expires", but so far it has not triggered any mails. We around around 15 assets were the lease is expired. I am not sure of the asset owner must be specified as well or if that is automatically drawn from whoever the asset is leased to? And what does the "Notify before" actually do?

The asset recall notifications has worked earlier and as far as I recall the options were different when I set it up initially. Has it been changed? Or am I in the wrong spot?