Assign group to a new issue via API
Hi all,
We are using the REST API in order to create new tickets from alerts sent by our monitoring system.
We can create new issues and assign technician to them, but we can't assign group to these issues.
Below the XML being sent with the request:
<Operation>
<Details>
<requester>Monitoring System</requester>
<subject>This is a test</subject>
<description>This is a test description</description>
<category>Services</category>
<subcategory>Internal Services</subcategory>
<item>Helpdesk</item>
<priority>High</priority>
<technician>Rob</technician>
<group>Services Engineering</group>
<requesttemplate>Default Request</requesttemplate>
<site>Headquarters and EMEA</site>
</Details>
</Operation>
Thank you in advance,