Assign permissions to a requester to generate unique Request ids, or rewrite a request id

Assign permissions to a requester to generate unique Request ids, or rewrite a request id

Is there a way in Service Desk Pro to give specific requestors permission to create a Request id in the subject field of a request email, or to have the system, through business rules or some other feature, automatically rewrite a Request id to what we want?

Thanks for your help.


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