Assign Ticket to site based on To Address
We have created alias email addresses to send to for different sites. We create a lot of the tickets from our MSP email addresses. Is it possible to send an email from our MSP email to
abc@ourhelpdesk.com and have it assigned to the ABC site? Then send an email to
DEF@ourhelpdesk.com from the same MSP Email address and have it created in the DEF site?
This email would be coming from our
MSPemail@ourhelpdesk.com email address.
Right now it looks like the ticket is created under our MSP site.
Thanks,
Steve