Assign Ticket to site based on To Address
We have created alias email addresses to send to for different sites. We create a lot of the tickets from our MSP email addresses. Is it possible to send an email from our MSP email to
abc@ourhelpdesk.com and have it assigned to the ABC site? Then send an email to
DEF@ourhelpdesk.com from the same MSP Email address and have it created in the DEF site?
Right now it looks like the ticket is created under our MSP site.
Thanks,
Steve
New to ADSelfService Plus?