Asterisk Call Popup does not work

Hi,

My SCP worked fine with Click-to-dial features. However, I am unable to get the Call popup. I created 2 extension: 201 and 777. 201 is assigned to Administrator user. 777 is assigned to a Contact. I used the 777 phone and called 201. I found the following lines in the server log file:

[09:28:00:952]|[08-10-2013]|[SYSOUT]|[INFO]|[27]|: [JBOSS] AsteriskChannelImpl: Uncaught exception in PropertyChangeListenerjava.lang.NullPointerException

at com.adventnet.servicedesk.telephony.util.AsteriskChangeListener.propertyChange(AsteriskChangeListener.java:409)

at java.beans.PropertyChangeSupport.firePropertyChange(Unknown Source)

at org.asteriskjava.live.internal.AbstractLiveObject.firePropertyChange(AbstractLiveObject.java:76)

at org.asteriskjava.live.internal.AsteriskChannelImpl.extensionVisited(AsteriskChannelImpl.java:356)

at org.asteriskjava.live.internal.ChannelManager.handleNewExtenEvent(ChannelManager.java:408)

at org.asteriskjava.live.internal.AsteriskServerImpl.onManagerEvent(AsteriskServerImpl.java:842)

at org.asteriskjava.manager.ManagerEventListenerProxy$1.run(ManagerEventListenerProxy.java:77)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)

[09:28:00:952]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {value=TRUE, privilege=dialplan,all, variable=__KEEPCID, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

[09:28:00:952]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {privilege=dialplan,all, variable=DIALSTATUS_CW, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

[09:28:01:052]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {value=201, privilege=dialplan,all, variable=FILTERED_DIAL, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

[09:28:01:052]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {value=SIP/201,60,tr, privilege=dialplan,all, variable=ds, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

[09:28:01:052]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {value=SUCCESS, privilege=dialplan,all, variable=AGISTATUS, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

[09:28:01:052]|[08-10-2013]|[SYSOUT]|[INFO]|[25]|: [JBOSS] EventBuilderImpl: No event class registered for event type 'varset', attributes: {value=2, privilege=dialplan,all, variable=MACRO_DEPTH, uniqueid=1376102142.32, event=VarSet, channel=SIP/777-00000004}|

...

[09:29:43:513]|[08-10-2013]|[com.adventnet.servicedesk.telephony.action.TelephonyDefAction]|[INFO]|[20]|: Inside Telephony DefAction ......... |

[09:29:43:513]|[08-10-2013]|[com.adventnet.servicedesk.telephony.action.TelephonyDefAction]|[INFO]|[20]|: addTelephonySetting form component in execute method is null|

[09:29:43:513]|[08-10-2013]|[com.adventnet.servicedesk.telephony.action.TelephonyDefAction]|[INFO]|[20]|: editTelephonySetting form component in execute method is null|

[09:29:43:513]|[08-10-2013]|[SYSOUT]|[INFO]|[20]|: isEnabled:::true|

[09:29:43:513]|[08-10-2013]|[com.adventnet.servicedesk.telephony.action.TelephonyDefAction]|[INFO]|[20]|: Printing serviceNames :: {2=Avaya, 1=Asterisk}|

[09:29:43:513]|[08-10-2013]|[com.adventnet.servicedesk.telephony.action.TelephonyDefAction]|[INFO]|[20]|: Exception while fetching JTAPI Links :java.lang.NullPointerException|

[09:29:43:615]|[08-10-2013]|[SYSOUT]|[INFO]|[20]|: noOfZohoMeetingUsers 5|

[09:29:43:615]|[08-10-2013]|[SYSOUT]|[INFO]|[20]|: Inside if|

[09:29:43:615]|[08-10-2013]|[SYSOUT]|[INFO]|[20]|: isZohoMeeting true|

[09:29:43:615]|[08-10-2013]|[SYSOUT]|[INFO]|[20]|: Task is telephony|

[09:29:44:515]|[08-10-2013]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[24]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>|

[09:29:46:515]|[08-10-2013]|[com.adventnet.servicedesk.servlet.SCPAjaxUtil]|[INFO]|[20]|: The responseText returning is <calldetail><callerName>None</callerName><callerNum>None</callerNum></calldetail>|

I think that my setting for asterisk is having problem. Can some one help me please?

I am using Asterisk 1.8. SCP 7.9

Thanks a lot.