Auto send email Reminder for open tickets to end users.

Auto send email Reminder for open tickets to end users.

Hi Support,

We are trying to figure out how to auto send a reminder to the end users regarding when a ticket is opened and they have not replied to our resolution or answer within x amount of days. We don't want to close the ticket at this point but preferably be able to send the end user an email to remind them that their ticket is still open and we are awaiting some feedback, is this possible?

I have seen the business rules on auto closing a ticket after x amount of days, this is good but the maximum in there is only 10 days.

Kind regards.

Billy.
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