I have a need for an 'Owner' of a Request, as well as a 'Delegate' of a Request. The Owner would indicate the primary contact / responsibility holder of the Request, whereas the Delegate would indicate who is currently working on the request.

I can assign an Owner via the Technician field (which is a drop down list populated by the Technician list found under the 'Users' area). To assign the Delegate, I created a custom field named "Delegate" and am able to manually assign values to the drop down list.

I was wondering if this custom 'Delegate' field could be automatically populated in a similar way the 'Technician' field is auto populated? Could it be automatically populated with values from more than one source? For example, the 'Technician' list, as well as the 'Group' list?

Is it possible to rename existing fields, such as 'Technician' to other names?

Thank you,

Damian.