Automatically sending mail to requester when request is closed
Hi there!
We just set up our OnDemand SDP, all works fine. Receiving mails, sending them. But now we have the issue to notify the requester that the case has been closed.
We'd like to get him mailed with a short reply to his ticket with Resulution closed and the Resolution, the engineer has added to the request before.
But no setting could be found to get this mail to be sent.
Any ideas?
BTW. Replying to the requester works fine.
Stefan
We just set up our OnDemand SDP, all works fine. Receiving mails, sending them. But now we have the issue to notify the requester that the case has been closed.
We'd like to get him mailed with a short reply to his ticket with Resulution closed and the Resolution, the engineer has added to the request before.
But no setting could be found to get this mail to be sent.
Any ideas?
BTW. Replying to the requester works fine.
Stefan