We noticed that our SDP-MSP database is more filled with html code than meaningful text messages. For example, if someone replies with a simple 'Thanks for your help" the html code around it is 10 times or even more! Wouldn't it be a better idea to translate (incoming e-mail) messages to BBCode? In the past you could edit the HTML code in SDP, but this has been removed because of safety issues. If it is BBCode administrators could edit the text more easily and it's much safer 

Kind regards,

Kerim Berkeveld