Bug - editing notes with content in <tags> removes ALL content within the tags

Bug - editing notes with content in <tags> removes ALL content within the tags

Hi,

We have Service Desk Plus v9 build 9040, and make extensive use of the Note feature for internal Technician discussion. (usually extracts from our own log files)


If you create a Note with content in < > tags (which comes from our own logs), and save it - it's fine.

If you then try to edit the same Note - all of the content within the < > tags disappears completely.

See the attached image as an example.

Please advise, as this is a reasonably significant flaw in the system.


              New to ADManager Plus?

                New to ADSelfService Plus?