I'd like to be able to evaluate the quality of our tickets in an automated fashion.

Is it possible for SDP to automatically compare whether the original ticket subject and the present ticket subject are different?

If not, has anyone tried this:

1) Create a second field called original Subject.

2) Create a business rule that upon creation copies the subject to this custom field.

3) Run a report comparing the current subject to the custom original subject field.

Would that work?

Thanks,

Adam