Business rule filter based on ticket status
Hi,
at the moment is not possible to define a business rule based on ticket status.
It is possible to set a ticket status but not use it as a filter.
It would really come handy because it would basically allow to define via business rules whatever workflow you need.
Is this feature feasible?
Thank you
at the moment is not possible to define a business rule based on ticket status.
It is possible to set a ticket status but not use it as a filter.
It would really come handy because it would basically allow to define via business rules whatever workflow you need.
Is this feature feasible?
Thank you