Business Rule / SLA Escalation based on Case Status vs. Last Response?

Business Rule / SLA Escalation based on Case Status vs. Last Response?

Afternoon!
I'm hoping to find an automated solution to an issue we have...
My team will often forward solutions to our customers, and set the case to a 'Pending Customer Acceptance' status.  

Is there a way for an automated set of actions (perhaps based on Last Response and the above Status) to be performed?  Possibly change the status or something?

Thoughts?
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