Business rule to assign to an account

Hello,

I have one question. Is that possible to change the Account if a new ticket match one condition.

I have an example. I would like to create an account called "Management Requests". It should be an account where limited technician can have access.

If someone from my company send an email to " request@mycompany.com", I would like that this requests go to this new account.
Unfortunately, because the guy who send the email is an existing Requester, then the email will go under the account of my company. Then I can't change the account (execpt via a manual change).

Do you have an idea how to do that ?

Thanks :)