Business rules and ReOpen request
Hi,
We have a Business Rules that executes on request edition but it does not execute when a request is ReOpen when it was Resolved and the requester answers to the Resolution confirmation Email and the Automotic Close is Enable.
The request is reopened but the business rule does not execute although it has been edited.
If you change the status Resolved to Open directly on the request it works fine.
Thanks in advance,
Aritz.
We have a Business Rules that executes on request edition but it does not execute when a request is ReOpen when it was Resolved and the requester answers to the Resolution confirmation Email and the Automotic Close is Enable.
The request is reopened but the business rule does not execute although it has been edited.
If you change the status Resolved to Open directly on the request it works fine.
Thanks in advance,
Aritz.