Business Services Reports
Hi
Recently we upgraded to SD v7.6 in order to use the IT services feature, in order to start some sort of Service Catalogue.
It's been pretty straightforward to add the relationships and Business Services. However the problem now is printing off a decent report which shows the the relationship between Assets - Business Services and other Assets.
I see this issue was raised in Nov 2007.
Yesterday I requested help from Servicedesk Support, who to be fair are working with me to get a query which will produce the report I would like.
My question is: Why are standard reports not already available for the above. Surely if you are going to enter IT service and the relationships, you will want to be able to print off some information. For me it will be useful from a DR / BCP point as I would like to regularly print off a report.
I would like to know what other users of Servicedesk think and if they have started using the IT Services feature.
Thanks
Swaley