Calls in daily and weekly
Dear All,
Can you kindly help me with a query for MS SQL that can pull a daily and weekly report that would show the following:
Assigned to |
Calls closed within SLA |
Calls closed Outside SLA |
Calls still open Within SLA |
Calls open outside SLA (BACKLOG) |
I look forward to your kind response.
Thank you.
Best regards,
Margaret.
New to ADSelfService Plus?