Calls in daily and weekly

Calls in daily and weekly

Dear All,

Can you kindly help me with a query for MS SQL that can pull a daily and weekly report that would show the following:

Assigned to

Calls closed within SLA

Calls closed Outside SLA

Calls still open Within SLA

Calls open outside SLA (BACKLOG)



I look forward to your kind response.

Thank you.

Best regards,

Margaret. 
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