Can not get a pc to inventory scan

Can not get a pc to inventory scan

I have a 1 pc in my inventory that will not perform an inventory scan.  the only error I get is that that the scan failed.  I had more than 1 originally then support told me to update to Build No: 91032.  After updating all but 1 were able to perform the inventory scan.  I uploaded the logs of the one machine and have not heard back from support since they said they would analyze it, this was over a week ago that i had uploaded the log file.  my support case is Request ID :##14876513##.  Any help would be great.
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