We have just had an ISO audit and have received a non-conformance because we are unable to print a request with all the details. All you get is a print-out of the Print Preview configuration with the first page with the scroll cursor on the right showing there is a lot more information below.

We tried printing on the ServiceDesk Plus online demo and that appears to work correctly so clearly has now been fixed. When are the plans to roll this fix to the MSP edition?

We are currently on 9006.

P.S. This forum entry explains what happens:

https://forums.manageengine.com/topic/printing-out-request

This issue only occurs in IE11.... Chrome and Firefox print ok, but we have a company policy that IE11 must be used.