can't close a ticket. (version 9.1)

can't close a ticket. (version 9.1)

Hi,

Can you please help me with this issue, when i try to close a ticket appear an error message 

FAILURE :Request cannot be completed. Please fill the following fields -Request Type, Urgency, Impact

I just have the next options in the Request Closing Rules:

Mode
Group
Category
Subcategory
Item
Work Log
Level
Technician
Priority
Description
Resolution
Associated tasks should be completed


Thanks.

Felipe.






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