Can the 'responded' date be changed by inbound email?

Can the 'responded' date be changed by inbound email?

We have a small core support team. and an exentended team of other consultants who process specific issues.   Most of the extended team only use email to interact with the SupportCenter Plus system, and with the customer.   

We're wondering if the source email address belongs to someone who is a support Rep in the system . .if that email could trigger an update to the 'responded' date and time stamp.   Our SLA's look terrible because the inbound emails don't cause the ticket to be marked as responded to. 


any ideas?   Maybe an inbound rule?  Maybe an enhancement?     For us, given the way we process, this could be a very useful feature 
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