Can this be done? multiple departments fill in different parts of a ticket. final result is all info seen by manager
We have a new hire process that is completed by multiple people/departments.
We normally have 1 excel file we pass along, each department updates this file and send it to the next department
We normally have 1 excel file we pass along, each department updates this file and send it to the next department
in the end HR and new hires manager get the info, so when the new hire shows up the manager can print out or tell the new hire how to log in.
Please let me know if I must clarify anything to help you help me.
ticket flow
Please let me know if I must clarify anything to help you help me.
let me know how this can be completed
ticket flow
The ticket would be first started by department manager.
ticket goes to HR (to start hiring process)
When new hire is hired HR sends ticket to IT
IT sets up user access and e-mail. we update ticket with log in info (username, password and e-mail address)
At this time we also build needed equipment if noted by ticket
ticket goes to HR (to start hiring process)
When new hire is hired HR sends ticket to IT
IT sets up user access and e-mail. we update ticket with log in info (username, password and e-mail address)
At this time we also build needed equipment if noted by ticket
We also would like to track assets in this ticket if at all possible as well
once complete we send the ticket to another department
they add the user to access specific software ect.
they update ticket with usernames and passwords for these systems
The ticket can be passed to more departments depending on the need each department filling out their info on completion.
once the whole process has been completed the ticket would be sent back to HR and the manager notified of completion
then the manager can log into the ticket and see all the info (or be e-mailed)
name -
windows login -
Password -
e-mail address -
second systems username -
Password -
and so on.
We know we can use tasks but not quite sure how to get each department to fill out a set of fields in the ticket and then have all fields visible to whom ever needs them in the end
once the whole process has been completed the ticket would be sent back to HR and the manager notified of completion
then the manager can log into the ticket and see all the info (or be e-mailed)
name -
windows login -
Password -
e-mail address -
second systems username -
Password -
and so on.
We know we can use tasks but not quite sure how to get each department to fill out a set of fields in the ticket and then have all fields visible to whom ever needs them in the end