Cannot generate report in ServiceDesk Plus V9.1
Dear, ServiceDesk Plus Team
I'm now using Service Desk plus 8.2 and trying to upgrate to version 9.
The setup probably work fine but I found some problem in my Ubuntu 15.04 X64 with progreSQL Server.
When I generate any report in my testing server, the result of its show below:
Dear user,
Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
Error Trace
net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 2. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 3. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 4. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 5. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 6. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 6 errors at net.sf.jasperreports.engine.design.JRAbstractCompiler.compileReport(JRAbstractCompiler.java:204) at net.sf.jasperreports.engine.JasperCompileManager.compile(JasperCompileManager.java:241) at net.sf.jasperreports.engine.JasperCompileManager.compileToFile(JasperCompileManager.java:157) at net.sf.jasperreports.engine.JasperCompileManager.compileReportToFile(JasperCompileManager.java:450) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3851) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3724) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReportCompiledJasper(CoreReportDesigner.java:4140) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.generateReport(ReportRequestHandler.java:1003) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1909) at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:179) at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:207) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Unknown Source)
Please advise me and thank you in advance
J. Srisupho
I'm now using Service Desk plus 8.2 and trying to upgrate to version 9.
The setup probably work fine but I found some problem in my Ubuntu 15.04 X64 with progreSQL Server.
When I generate any report in my testing server, the result of its show below:
Dear user,
Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com
Error Trace
net.sf.jasperreports.engine.JRException: Errors were encountered when compiling report expressions class file: 1. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 2. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 3. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 4. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 5. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=10$ <------------------------------------------------> 6. com.adventnet.servicedesk.reports.utils.TimeFormat cannot be resolved to a type value = "Generated by administrator " + "on : " + com.adventnet.servicedesk.reports.utils.TimeFormat.getStandardDateFormat(new java.util.Date().getTime(),"MMM d, yyyy hh:mm a") ; //$JR_EXPR_ID=18$ <------------------------------------------------> 6 errors at net.sf.jasperreports.engine.design.JRAbstractCompiler.compileReport(JRAbstractCompiler.java:204) at net.sf.jasperreports.engine.JasperCompileManager.compile(JasperCompileManager.java:241) at net.sf.jasperreports.engine.JasperCompileManager.compileToFile(JasperCompileManager.java:157) at net.sf.jasperreports.engine.JasperCompileManager.compileReportToFile(JasperCompileManager.java:450) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3851) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReport(CoreReportDesigner.java:3724) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateMatrixReportCompiledJasper(CoreReportDesigner.java:4140) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.generateReport(ReportRequestHandler.java:1003) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:1909) at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:179) at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:484) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:274) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at javax.servlet.http.HttpServlet.service(HttpServlet.java:810) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:237) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:196) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:178) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:186) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:157) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:214) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardContextValve.invokeInternal(StandardContextValve.java:198) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:152) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.jboss.web.tomcat.security.CustomPrincipalValve.invoke(CustomPrincipalValve.java:66) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.jboss.web.tomcat.security.SecurityAssociationValve.invoke(SecurityAssociationValve.java:158) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:540) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:137) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:118) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.authentication.CredentialAssociation.invoke(CredentialAssociation.java:75) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.client.util.LoginParameters.invoke(LoginParameters.java:53) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at com.adventnet.servicedesk.tools.AuthenticateNtlm.invoke(AuthenticateNtlm.java:207) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:444) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:102) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.core.StandardValveContext.invokeNext(StandardValveContext.java:104) at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:520) at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:929) at org.apache.coyote.tomcat5.CoyoteAdapter.service(CoyoteAdapter.java:160) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:799) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.processConnection(Http11Protocol.java:705) at org.apache.tomcat.util.net.TcpWorkerThread.runIt(PoolTcpEndpoint.java:577) at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:683) at java.lang.Thread.run(Unknown Source)
Please advise me and thank you in advance
J. Srisupho