Hi,

 

Running into a strange issue with build 8205...when we try to paste data from the clipboard into the "Description" field of an incident, we receive an error "Failed to validate certificate. The application will not be executed." "Name:" is shown as "PrintScreen."

 

The extended Java info is here:

 

sun.security.validator.ValidatorException: PKIX path validation failed: java.security.cert.CertPathValidatorException: java.security.InvalidKeyException: Wrong key usage
 at sun.security.validator.PKIXValidator.doValidate(Unknown Source)
 at sun.security.validator.PKIXValidator.engineValidate(Unknown Source)
 at sun.security.validator.Validator.validate(Unknown Source)
 at sun.security.validator.Validator.validate(Unknown Source)
 at sun.security.validator.Validator.validate(Unknown Source)
 at com.sun.deploy.security.TrustDecider.getValidationState(Unknown Source)
 at com.sun.deploy.security.TrustDecider.validateChain(Unknown Source)
 at com.sun.deploy.security.TrustDecider.isAllPermissionGranted(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.isTrustedByTrustDecider(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.getTrustedCodeSources(Unknown Source)
 at com.sun.deploy.security.CPCallbackHandler$ParentCallback.strategy(Unknown Source)
 at com.sun.deploy.security.CPCallbackHandler$ParentCallback.openClassPathElement(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath$JarLoader.getJarFile(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath$JarLoader.access$1000(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath$JarLoader$1.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sun.deploy.security.DeployURLClassPath$JarLoader.ensureOpen(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath$JarLoader.<init>(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath$3.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at com.sun.deploy.security.DeployURLClassPath.getLoader(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath.getLoader(Unknown Source)
 at com.sun.deploy.security.DeployURLClassPath.getResource(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader$2.run(Unknown Source)
 at java.security.AccessController.doPrivileged(Native Method)
 at sun.plugin2.applet.Plugin2ClassLoader.findClassHelper(Unknown Source)
 at sun.plugin2.applet.Applet2ClassLoader.findClass(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadClass0(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadClass(Unknown Source)
 at java.lang.ClassLoader.loadClass(Unknown Source)
 at sun.plugin2.applet.Plugin2ClassLoader.loadCode(Unknown Source)
 at sun.plugin2.applet.Plugin2Manager.initAppletAdapter(Unknown Source)
 at sun.plugin2.applet.Plugin2Manager$AppletExecutionRunnable.run(Unknown Source)
 at java.lang.Thread.run(Unknown Source)
Caused by: java.security.cert.CertPathValidatorException: java.security.InvalidKeyException: Wrong key usage
 at sun.security.provider.certpath.PKIXMasterCertPathValidator.validate(Unknown Source)
 at sun.security.provider.certpath.PKIXCertPathValidator.doValidate(Unknown Source)
 at sun.security.provider.certpath.PKIXCertPathValidator.engineValidate(Unknown Source)
 at java.security.cert.CertPathValidator.validate(Unknown Source)
 ... 37 more
Caused by: java.security.InvalidKeyException: Wrong key usage
 at java.security.Signature.initVerify(Unknown Source)
 at sun.security.provider.certpath.OCSPResponse.verifyResponse(Unknown Source)
 at sun.security.provider.certpath.OCSPResponse.<init>(Unknown Source)
 at sun.security.provider.certpath.OCSP.check(Unknown Source)
 at sun.security.provider.certpath.OCSPChecker.check(Unknown Source)
 ... 41 more

The server cert is publically signed and has been for a while, and there are no cert errors when accessing the web interface. It's just pasting that's a problem.

 

I'd appreciate any help.

Thanks,
James