Change Search Order
When adding the requester to a new incident my tech's usually click on the icon to bring up the "Search Requester List" screen. If you enter a requesters last name in the input field and click "Go" the search function quickly finds the requesters. However if they click on any of the alphabet/letter icons it searches the requesters by first name. Is there a way to change the function of the alphabet/letter icons to use the "last name" field. First names are more common than last names and returns to many selections.