Close a specific request

Close a specific request

Hi all,
Please review my senario:
when a specific server has been DOWN a ticket generated with ID: #1234 in servicedesk via Email.
and when it become UP I wanna the request :#1234 be closed automatically.
In other words,How  service-desk can close a specific request of a server automatically  when the status is UP now!?
Please help me fast
warm regard.
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